LaMonica Sistrunk
San Antonio,TX
Summary
Experienced and performance-focused Medical Support Assistant with expertise in medical administration and patient care management. Proven ability to build and maintain professional relationships, coordinate appointments, and perform various treatment procedures. Exceptional communication, technical, and analytical skills to ensure efficient healthcare delivery.
Overview
23
23
years of professional experience
Work History
Advanced Medical Support Assistant
Audie L. Murphy Veterans Hospital
08.2022 - Current
- Ability to multitask with proficient/advanced skills
- Ability to teach and train for new and current employees
- Trained team/new hires on workload management that included use of multiple clinic utilization reports and orders that were not scheduled
- Coordinated with the patient care team to review the clinic utilization by using various reports
- Ensured that the specialty clinics setup is closely monitored to effectively support the needs of all clinics, and make any necessary adjustments
- Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers and other agencies
- Facilitate/process secure messaging with the patient and team and notify patients of medication requests/processes and scheduled proper transportation requests for veterans
- Developed and manage a tracking system for follow up care such as consults, tests
- Schedule all return to clinic orders for patients upon check out to ensure a return visit is captured
- Proficient in Microsoft Office (ex
- Word, Excel, PowerPoint, and Outlook) also to include proficiency in VATAS, CPRS, VISTA GUI, ICB Web, PCI and Virtual Care Manager
Assistant Clinical Coordinator
Ayala Plastic Surgery
05.2018 - 08.2019
- Assisted in the performance of all patient care responsibilities including appointment scheduling, patient check-in/check-out process, preparation of patient/client for clinician visits both preoperative and post-operative
- EMR record management and filing, scanning, and handling day to day expenses
- Supervised charge of end-of-day closes out process, ordering office supplies and submitting payroll every 2 weeks for employees
- Assisted the Clinical director with interviewing, hiring actions, and training new staff and externs
- Coordinate and manage employees peer review tracking with direct feedback while training over 20 interns/externs on a monthly basis
- Responsible for discussing patient information, adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA.
MEDICATION MANAGEMENT CPhT COORDINATOR
Health Dialog/Rite Aid Health
04.2017 - 05.2018
- Manage patient's accounts collecting and billing financial statements, budgets and expertise with CPT and ICD-9 coding
- Complete records after patients complete all medical appointments, typing intake forms and additional entries/forms, and obtain physician signatures
- Navigate effectively through an electronic medical records (EMR) system
- Develop plan for confidentiality of client and agency information through HIPAA guidelines
- Perform Medicare and Medicaid audits on members using company medical policy and establish criteria for H.C.F.A.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Sr. Medical Assistant
DR. CONNIE HIERS PLASTIC SURGERY AND MED SPA
06.2016 - 10.2017
- Providing optimal new patient coordination and positive experiences maintained excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience
- Ensure that all new patients are well prepared for their first visit by making sure certain patients are being seen by the appropriate medical professional and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, etc.) Answering and directing calls; handling patient inquiries daily by phone and email communication as they are received
- Identify obstacles prior to consults as well as opportunities
- Assist cosmetic patients through the consultation process (including pre and post-surgery)
- Generate financial quotes
- Assist patients with financing options
- Follow up with cosmetic consults during their decision process
- Track and report weekly, monthly and quarterly the number of inquiries, inquiries to consults and consults to surgery
- Report the number of consults canceled, no-shows and rescheduled to identify trends
- Report the percentage of inquiries and consults that are not qualified due to financial reasons
- Report monthly on the number of patients financing
- Manage and maintain a conversion tracking spreadsheet
- Ensuring that all surgical notes have been completed
- Assist clinical team members with surgery chart preparations
- Pre-procedure communication between patient and provider for any necessary documentation
- Prescriptions, labs, etc
- Needed in order to proceed with surgery.
Certified Pharmacy Technician
Accredo Health Group
06.2013 - 06.2015
- Provide distributive pharmacy services and technical support for the pharmacist
- Refill and maintain automated dispensing systems
- Prepare orders and maintain inventory for the pharmacy department
- Repackage bulk medications
- Receive and store incoming supplies
- Serve as liaison between pharmacy, patient and health professional by providing information as necessary
- Contacted clients to schedule refill orders and coordinated shipping through FedEx
- Maintained education records of medication supplies and ensured the consistency of all records
- Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management.
Clinical Care Coordinator
Pulmonary and Sleep Institute
01.2010 - 07.2012
- Responsible for overseeing and managing the daily operations of the clinic while using courtesy and tact
- Scheduled employee shifts and ensured admitting and discharge functions are provided for optimal patient flow
- Handled phone calls for surgeons when they're busy
- Scheduled patient appointments methodically and in an organized way
- Oversee collection of payments and handle tasks related to insurance information of patients
- Updated notice boards as per the instructions of the medical expert in charge
- Assists new patients in filling out forms and explaining the various terms and conditions stated in the form
- Verified insurance, and requested prior authorizations for SLEEP STUDIES, and tracked approvals/denials through patient insurance companies
- Managed patient's appointments, according to the doctor's schedule
- Collected co-payments and Out of Pocket (private) pay
- Established therapeutic relationships with patients.
Medical Assistant Floater
CHILDREN FIRST PEDIATRICS
05.2008 - 05.2009
- Verified insurance, co-payments, and deductibles
- Scheduled appointments and submitted inquiries to lab/imaging facilities
- Performed physical examinations and gave medicines administrated by the doctor to hospitalized patients
- Performed routine collection of baseline information including vital signs, intake and output height, and weight of the patient
- Started intravenous medications, performed head-to-toe examinations, and collected samples of patient's urine and stools for laboratory tests.
Culinary Specialist
US Navy
09.2001 - 09.2005
- Prepared menus and ordered the quantities and types of food items
- Operated kitchen and dining facilities
- Kept records for food supplies and financial budgets while deployed overseas
- Maintained storeroom inventory using FIFO regulations
- Served a crew of over 4,500 while doing work-ups preparing for deployments
- Assisted ships company with Dining Quarter celebrations for monthly crew members birthday
- Operated and managed living quarters at shore-based motel/hotel type quarters.
Education
BACHELORS BUSINESS MANAGEMENT - BAC
HALLMARK UNIVERSITY
San Antonio, TX10.2018
Skills
- Customer service
- Computer literacy
- Time management
- Leadership
- Microsoft word
- Microsoft excel
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Medical terminology understanding
- Continuous learning mindset
Timeline
Advanced Medical Support Assistant
Audie L. Murphy Veterans Hospital
08.2022 - Current
Assistant Clinical Coordinator
Ayala Plastic Surgery
05.2018 - 08.2019
MEDICATION MANAGEMENT CPhT COORDINATOR
Health Dialog/Rite Aid Health
04.2017 - 05.2018
Sr. Medical Assistant
DR. CONNIE HIERS PLASTIC SURGERY AND MED SPA
06.2016 - 10.2017
Certified Pharmacy Technician
Accredo Health Group
06.2013 - 06.2015
Clinical Care Coordinator
Pulmonary and Sleep Institute
01.2010 - 07.2012
Medical Assistant Floater
CHILDREN FIRST PEDIATRICS
05.2008 - 05.2009
Culinary Specialist
US Navy
09.2001 - 09.2005
BACHELORS BUSINESS MANAGEMENT - BAC
HALLMARK UNIVERSITY
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