Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Lamonica Smalls

N. Charleston,SC

Summary

To grow and advance within the organization while being an asset utilizing my skills and experiences

Professional with strong background in community engagement and outreach. Known for effective communication, conflict resolution, and relationship-building skills. Consistently drives initiatives and collaborates seamlessly with diverse teams. Adaptable to changing environments and focused on achieving impactful results.

Overview

17
17
years of professional experience

Work History

Community Representative

Charleston County Environmental Management
11.2018 - Current
  • Develop and implement training classes to educate team members and community residents.
  • Actively listen to customers' requests, confirming full understanding before addressing concerns.
  • Conduct research, gather information from multiple sources and present results.
  • Respond to requests for information from media or designated appropriate spokesperson or information source.
  • Plan and host community service activities.
  • Write content for newsletters, social media pages and informational packets.
  • Handled day-to-day running of Charleston County’s Recycling Program, ensuring high levels of productivity and progression.
  • Facilitated collaborations between local businesses and non-profit organizations to better serve the needs of the community.
  • Promoted open communication between residents and local government through regular meetings and updates.
  • Assisted in the development of community improvement projects, fostering a sense of pride among residents.

Administrative Assistant

Charleston County Environmental Management
08.2015 - 11.2018
  • Delivered top-notch administrative support to office staff.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as community events and team-building activities, promoting a positive company culture and boosting employee morale.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Respond to inquiries and request in a timely manner.
  • Effectively manage a high call volume of inbound and outbound calls.
  • Prepared presentations, materials and documentation for use by Director and Supervisor in meetings and engagements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Assistant

SCE&G
08.2008 - 08.2012
  • Delivered top-notch administrative support to office staff.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support department needs.
  • Respond to inquiries and request in a timely manner.
  • Effectively manage a high call volume of inbound and outbound calls.
  • Prepared presentations, materials and documentation for use by Director and Supervisor in meetings and engagements.

Education

Degree Title -

School

Degree Title -

School

Skills

  • effective communication skills
  • paying attention to detail
  • problem solving
  • time management

Activities

Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.

Timeline

Community Representative

Charleston County Environmental Management
11.2018 - Current

Administrative Assistant

Charleston County Environmental Management
08.2015 - 11.2018

Administrative Assistant

SCE&G
08.2008 - 08.2012

Degree Title -

School

Degree Title -

School

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Lamonica Smalls