Hi, I’m
Lamonica Smith
Summary
A Committed - Passionate Healthcare Professional
. . . Diligent medical professional with demonstrated success in sterilization, patient focused care, and customer service; Agile and responsive to dynamic patient situations and able to quickly adapt in any environment; Well versed in documenting patient information and clear-cut communication along with the ability to lead team members.
SUMMARY OF QUALIFICATIONS
Detailed oriented, reliable, dependable and flexible; Initiative driven professional, with the ability to learn quickly and adapt to different environments, management styles and expectations
Several years of customer service experience, equipping me with thorough communication and time management skills, as well as effective conflict management in fast paced, high pressure situation
Extensive training performing various ECG functions and procedures
Warm, welcoming personality, strong work ethic and a “patient first” approach to service, care and support.
Overview
13
years of professional experience
Work History
Obstetricians & GynecologistsDallas, TX
Medical Front Office Receptionist
01.2023 - Current
Job overview
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed patient payments and scanned identification and insurance cards.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Conducted patient intake interviews to collect medical information and insurance details.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
CurativeRed Oak, TX
Test Site Specialist
10.2021 - 04.2022
Job overview
- Setting up and preparing the test site; Checking clients in for appointments; Assisting walk-in appointments; Tracking Data; Keeping up to date on training procedures
- Complying with all policies and procedures in the work area to prevent possible spread of infection
- Adhere to HIPPA standards and follow quality assurance guidelines
Redcon SolutionsSavannah, GA
Medical Screener Supervisor
08.2020 - 05.2021
Job overview
- Managed team members by ensuring all procedures, such as temperature checks, ID checks, and questionnaires for employees and veterans were completed
- Trained new hires for medial screener positions; performed quality checks to ensure all guidelines were followed
- Reporting cases of positive and negative responses according to established protocols while remaining cognizant of appropriate reporting requirements (State, Local and Federal) requirements (established per site)
- Adhered to strict privacy rules and regulations
- Used multiple computer software programs to complete daily duties Assist in storing food supplies; store items properly using ServSafe guidelines
Blessings Home HealthcareMesquite, TX
Home Healthcare Agent
01.2020 - 07.2020
Job overview
- Monitored and managed patient medical records; Ensured overall health and wellness of clients and completed filing and data entry
- Granting pre-authorizations for medical treatment, if covered; advising members of outstanding co-payments
- Providing extant and prospective members with the details of network providers; canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager
- Scheduled, rescheduled, and canceled appointments as needed; Entered insurance information correctly; Updated information such as addresses, plans, next of kin, etc.; Requested information such as labs, x-rays, consults, etc
- Used multiple computer software programs to complete daily duties; registered patients using the software that was provided; Adhered to strict privacy rules and regulations.
Improving Professional Services, SIPSDallas, TX
Sterilization Trainer
04.2018 - 12.2019
Job overview
- Knowledge of processes, procedures, quality assurance, chemicals and medical instruments sufficient to be able to decontaminate and sterilize equipment, supplies and instruments
- Trained classes part time
- Knowledge of applicable sanitary, infection control, and safety standards sufficient to be able to perform all assignments within the safety parameters
- Adhered to strict privacy rules and regulations and used multiple computer software programs to complete daily
Las Vegas, NV
CUSTOMER SERVICE
04.2016 - 12.2017
Job overview
Cowboy CabDallas, TX
Customer Service Representative
04.2010 - 01.2013
Job overview
- Answered high volume of calls from customers on a day to day; Worked with multiple computer systems simultaneously
- Dispatched cabs to customers; De-escalated upset riders by following guidelines provided by company.
Remote Customer Service Rep
Job overview
- Professionally handled a high volume of incoming calls; thoroughly and efficiently gathered customer information, assessed and fulfilled customer needs and educated customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously; Dependable and was able to meet all attendance requirements
- Resolved customer issues via one call resolution guidelines and/or escalated process; Met and exceeded client’s weekly goals and metrics; Adhered to strict privacy rules and regulations
- Scheduled, rescheduled, and canceled appointments as needed
Education
Purpose Medical Institute
Certified Electrocardiogram Technician/
03.2023
University Overview
Skills
- SKILLS & COMPETENCIES
- CLINICAL
- ADMINISTRATION
- PROFICIENCIES
- Cardio Diagnostic Testing
- ECG Monitoring & Interpretation
- Holter Monitoring
- Patient Care
- Strong Communicator
- Meticulous Organizational Skills
- Effective Time Management
- HIPPAA
- Medical Terminology
- Anatomy
- Physiology
- Vitals
- Quality Control & Assurance
References
References
REFERENCE AVAILABLE UPON REQUESTAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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Timeline
Medical Front Office Receptionist
Obstetricians & Gynecologists
01.2023 - Current
Test Site Specialist
Curative
10.2021 - 04.2022
Medical Screener Supervisor
Redcon Solutions
08.2020 - 05.2021
Home Healthcare Agent
Blessings Home Healthcare
01.2020 - 07.2020
Sterilization Trainer
Improving Professional Services, SIPS
04.2018 - 12.2019
CUSTOMER SERVICE
04.2016 - 12.2017
Customer Service Representative
Cowboy Cab
04.2010 - 01.2013
Remote Customer Service Rep
Purpose Medical Institute
Certified Electrocardiogram Technician/
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