Lamonie Dudley
Southfeild
Summary
Dynamic customer service professional with extensive experience at ABC Solutions, excelling in dispute resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in CRM data entry and quality control, consistently delivering exceptional support across multiple channels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
ABC Solutions
06.2020 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Learned company products and services to enhance customer service interactions.
- Handled routine transactions efficiently, ensuring a smooth customer experience.
- Resolved customer complaints by identifying issues and implementing appropriate solutions.
- Documented customer interactions in CRM system for future reference and follow-up.
- Engaged with customers through various communication channels to improve satisfaction levels.
Customer Service Associate
Retail Plus
05.2018 - 05.2020
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Managed inventory levels and assisted in restocking shelves to maintain product availability.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist/Call Center Representative
MetroCare Medical
09.2017 - 04.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated appointment scheduling, optimizing efficiency and minimizing wait times for clients.
- Maintained accurate records of guest interactions, enhancing information retrieval and service quality.
- Trained new reception staff on operational procedures, fostering a collaborative team environment.
Call Center Representative
Quick Connect Computer Services
06.2016 - 08.2017
- Resolved customer inquiries efficiently through multiple communication channels including phone, email, and chat.
- Maintained accurate records of customer interactions in CRM systems to ensure data integrity.
- Trained new team members on call handling procedures and company policies to enhance team performance.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
Education
Detroit Community High
Detroit, MI06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Quality control
- Live chat support
- Dispute resolution
- Reading comprehension
Certification
- Customer Service Excellence Certification- Coursera
- Conflict Resolution Skills- LinkedIn Learning
Timeline
Remote Customer Service Representative
ABC Solutions
06.2020 - Current
Customer Service Associate
Retail Plus
05.2018 - 05.2020
Front Desk Receptionist/Call Center Representative
MetroCare Medical
09.2017 - 04.2018
Call Center Representative
Quick Connect Computer Services
06.2016 - 08.2017
Detroit Community High
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