LaMonquita McIntosh
Detroit,MI
Summary
Dynamic manager with proven expertise at Bailey Lounge, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and staff development, while optimizing inventory management to reduce waste. Committed to fostering a productive environment, driving operational efficiency, and mentoring team members for peak performance.
Overview
7
7
years of professional experience
Work History
Manager
Bailey Lounge
05.1998 - 01.2005
- Supported team in daily operations, learning essential processes and safety protocols.
- Assisted with scheduling and resource allocation for projects to ensure smooth workflow.
- Collaborated with team members to identify areas for process improvement and efficiency.
- Maintained accurate records of inventory and supplies to support operational needs.
- Participated in training sessions to enhance knowledge of industry standards and best practices.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Detroit Central High School
Detroit, MI06.1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Shift scheduling
- Staff development
- Conflict resolution
- Sales techniques
- Schedule preparation
- Sales management
- Inventory management
- Problem resolution
Timeline
Manager
Bailey Lounge
05.1998 - 01.2005
High School Diploma -
Detroit Central High School
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