Lamont Baird
Birmingham,AL
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. An empowering leader with superior communication and collaboration abilities demonstrated over 26 years of management performance. Accomplished Area Manager well-versed in driving key performance indicators and sales to achieve budgeted goals. Drives the team for improvements in the department wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful manger background. Leverages decisive leadership approaches to continuously boost key metrics.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Concession Manager
Sodexo Live
09.2022 - Current
- Inventoried concession items and performed price/cost analysis'.
- Supervised 40 employees during 10-12 hour shifts.
- Coordinated concession team, food preparation and storeroom operations.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented efficient scheduling practices for staff members, minimizing labor costs while maintaining excellent customer service levels.
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
- Streamlined POS operations by implementing efficient processes and procedures.
- Improved overall efficiency by staying updated on industry trends and recommending appropriate system updates or upgrades.
- Developed various menus for food locations and trained with Clover Sports Manager Pos system for the front and Back of the House. Ensured menu boards and Pos are accurate with pricing and items for each location
Team Leader/Area Manager
Carowinds Amusement Park
06.1995 - 08.2022
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
- Supervised 25-40 location supervisions and managed 5-6 area supervisors , maintaining contractual, compliance and reporting requirements for all areas of business.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers associates
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
Store Manger
Footaction USA
03.1998 - 01.2002
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Arts - Sports Management
Livingstone College
Salisbury, NC06.1997
Associate of Arts -
Clinton College
Rock Hill, SC06.1995
Skills
- Strategic Planning
- Operations Improvements
- Budget Management
- Operations Oversight
- Goal Setting and Performance Metrics
- Sales Forecasts
- Recruiting and Hiring
- Policies and Procedures
- Staff Supervision
- Team Leadership
- Decision Making
- Productivity Improvements
Certification
- ServSafe certified
Timeline
Senior Concession Manager
Sodexo Live
09.2022 - Current
Store Manger
Footaction USA
03.1998 - 01.2002
Team Leader/Area Manager
Carowinds Amusement Park
06.1995 - 08.2022
Bachelor of Arts - Sports Management
Livingstone College
Associate of Arts -
Clinton College
- ServSafe certified
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