Lamont Bryant
Bridgeview,IL
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
16
16
years of professional experience
Work History
Logistics Associate
Security Equipment Supply
06.2023 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Developed strategies to optimize utilization of available resources.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Registered vendors and customers on database to maintain updated roster.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Customer Service Representative
Opinionted Survey
01.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service
NRG
06.2018 - 12.2021
- Simply set up the kiosk to be able to perform customer service.
- Enrolled customers via tablet who can choose NRG as their supplier for electricity.
- Explain different packages for them to be able to pick for new utility supplier.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
Warehouse
Fromm International
09.2014 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much 40-60 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed cycle counts and monthly inventory.
Customer Service/Lead Generator
Efficient Attic Systems
07.2012 - 08.2014
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Maintenance/Housekeeping
Ahtna Facility Services
04.2008 - 05.2012
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Adhered to optimal standards for cleanliness, appearance and service.
- Trained other staff members by physically demonstrating complex tasks.
- Assisted maintenance department with stripping, waxing and buffing of floors.
- Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
- Ordered and stocked supplies to avoid shortages and excess inventory.
Education
High School Diploma -
Proviso East High School
Maywood, IL06.2003
Skills
- Inventory Control
- Safety Compliance
- Team Collaboration
- Time Management
- Demand Planning
- Pallet Jack Operation
- Problem Solving
- Quality Assurance
- Hazardous Materials Handling
- Customer Service
- Supply Chain Management
- Warehouse Operations
Timeline
Logistics Associate
Security Equipment Supply
06.2023 - Current
Customer Service Representative
Opinionted Survey
01.2022 - 05.2023
Customer Service
NRG
06.2018 - 12.2021
Warehouse
Fromm International
09.2014 - 05.2018
Customer Service/Lead Generator
Efficient Attic Systems
07.2012 - 08.2014
Maintenance/Housekeeping
Ahtna Facility Services
04.2008 - 05.2012
High School Diploma -
Proviso East High School
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