Professional leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Jersey Mike’s Subs
05.2023 - 08.2025
Managed, trained, and scheduled a team of 10–20+ employees to ensure optimal coverage and performance.
Processed payroll, managed cash flow, and prepared bank deposits with accuracy and accountability.
Supported hiring, onboarding, and performance reviews to build a strong, dependable team.
Led team to meet or exceed sales targets, labor goals, and customer satisfaction scores.
Handled inventory management, ordering, and vendor relations to maintain stock and control food costs.
Addressed and resolved customer complaints professionally, resulting in improved customer retention.
Maintained compliance with health and safety regulations, earning consistently high inspection scores.
Oversaw daily operations of the store, ensuring efficiency in food preparation, customer service, and cleanliness.
Restaurant General Manager
Bruchi’s Cheesesteak’s and Subs
07.2020 - 05.2023
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Handled point-of-sale transactions, managed cash accurately, and balanced the register at the end of shifts.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Attended weekly meetings to discuss store values, changes, and understand how to be a leader. Also, made a schedule, conducted Inventory weekly and monthly, as well as hired new employees.
Prepared food items to order with accuracy and efficiency while maintaining cleanliness and food safety standards.
Worked collaboratively with team members to meet peak-hour demands and reduce wait times.
Delivered excellent customer service in a fast-paced food service environment, ensuring customer satisfaction and repeat business.
Maintained cleanliness and organization of the kitchen and dining areas according to company and health department standards.
Agricultural Technician
Syngenta Seeds LLC
07.2019 - 09.2019
Tested wheat strains and families to further understand the population throughout Washington State.
Enforced proper storage of crops, fertilizers and materials used in agricultural production.
Maintained and repaired various farming equipment.
Implemented effective weed management strategies to minimize competition for resources and promote healthy crop growth.
Education
Bachelor of Science - Human Resources Management
Eastern Washington University
Cheney, WA
Skills
P&L Accountability
Management and Operations Skills
Staff Hiring, Training, and Supervision
Microsoft Office, Payroll, and Accounting
Vendor Relations
Conflict Resolution
Restaurant promotion
Coaching and Mentoring
Performance Management
Scheduling and Labor Optimization
Inventory and Quality Control
Leadership
Problem Solving
Adaptability
Strong Work Ethic
Team Collaboration
Certification
ServSafe Certified
Community Experience
Developed leadership and communication skills with Fraternity brothers during Fundraising events
Organized and led events such as Hot dogs for hero’s, Dunk cancer for one of our brothers.
Collaborated with other Fraternities and Sororities in various fundraising pursuits.