Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lamont Dennis

Norristown ,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience

Work History

Manager

McDonald's Restaurant
10.2009 - 08.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Shift Manager

Wawa
09.2011 - 10.2015
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Acting General Manager

Papa John's Pizza
11.1999 - 07.2003
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

McDonald's Restaurant
04.2016 - 04.2019
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Senior Department Manager

McDonald's Restaurant
04.2019 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Education

Diploma - Hotel, Motel, And Restaurant Management

Penn Foster Career School
Scranton, PA
06.2000

Mathematics

Glassgro Sr High
Newark, DE
03.1985

Skills

  • Health Department Regulations
  • Rules and Regulations
  • Order Management
  • Maintaining Clean Work Areas
  • Team Meetings
  • Inventory Oversight
  • Daily Task Assistance
  • Cash Control
  • Coaching and Mentoring
  • Safety Awareness
  • Cash Register Operations
  • Operational Standards
  • Department Head
  • Training Junior Team Members
  • Directing Team Members
  • Evaluating Performance
  • Safety and Security
  • Stock Replenishment
  • Customer Inquiries
  • Job Assignments
  • Staff Hiring and Retention
  • Order Accuracy
  • Stockroom Management
  • Scheduling
  • Supervisor

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Resolved product issue through consumer testing.
  • Achieved Result by introducing Software for Type tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Senior Department Manager

McDonald's Restaurant
04.2019 - Current

General Manager

McDonald's Restaurant
04.2016 - 04.2019

Shift Manager

Wawa
09.2011 - 10.2015

Manager

McDonald's Restaurant
10.2009 - 08.2019

Acting General Manager

Papa John's Pizza
11.1999 - 07.2003

Diploma - Hotel, Motel, And Restaurant Management

Penn Foster Career School

Mathematics

Glassgro Sr High
Lamont Dennis