Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Lamont Eastman

Seagoville,TX

Summary

Dynamic Retail Service Specialist with a proven track record at O'Reilly Auto Parts, excelling in customer engagement and satisfaction. Demonstrated effective communication and consistent reliability while enhancing shopping experiences and resolving inquiries. Skilled in stock replenishment and fostering lasting client relationships, contributing to a positive and efficient retail environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Retail Service Specialist

O'Reilly Auto Parts
07.2021 - 06.2025
  • Assisted customers with product inquiries and recommendations to enhance shopping experience.
  • Handled customer returns and exchanges, addressing concerns professionally to uphold satisfaction.
  • Monitored store cleanliness and safety standards, contributing to a positive shopping environment.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assisted customers in making informed purchase choices and selecting products.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Handled customer inquiries, resolving issues promptly and professionally.
  • Provided personalized recommendations tailored towards individual shopper preferences by drawing upon an extensive understanding of available merchandise selections.
  • Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
  • Processed customer payments, generated bills, and filled out warranty cards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.

Warehouse Worker

Quaker Mfg
04.2002 - 02.2009
  • Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
  • Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
  • Collaborated with team members to streamline order fulfillment processes and improve delivery times.
  • Maintained cleanliness and organization of work area to promote safety and operational efficiency.
  • Assisted in training new employees on best practices for equipment operation and safety protocols.

Education

Associates - Electrical Technology

New Castle School of Trades
Pulaski, PA
06-1998

Skills

  • Good communication skills
  • Effective communication skills
  • Consistent reliability
  • Empathy and patience
  • Stock replenishment

Accomplishments

  • Supervised team of 4 staff members.

Certification

  • Forklift Training - 1 week
  • Certified Forklift Operator, Quaker Mfg - 4 Years
  • Quality Control Training - 2 Weeks

Timeline

Retail Service Specialist

O'Reilly Auto Parts
07.2021 - 06.2025

Warehouse Worker

Quaker Mfg
04.2002 - 02.2009

Associates - Electrical Technology

New Castle School of Trades

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