LaMont George
Las Vegas,NV
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
Work History
Tier 3 support
Consensus Solutions LLC
07.2022 - Current
- Managed 40 + support calls and emails daily
- Used ticketing systems to manage and process support actions and requests
- Promoted efficiency among departments with prompt resolution of system issues
- Researched product and issue resolution tactics to address customer concerns
- Patched software and installed new versions to eliminate security problems and protect data
- Created user accounts and assigned permissions
Underwriter
Carvana-Litchfield Park, AZ
06.2021 - 05.2022
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
- Supported review and acceptance or denial of new or renewal business
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding
Amazon Delivery Driver
Amazon-Litchfield Park, AZ
09.2021 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Inspected and maintained delivery vehicles regularly to keep in safe working order
- Completed rush deliveries on tight timetables to satisfy customer needs
- Operated light trucks to deliver loads as far as 30 miles from home location
Customer Care Representative II
Anthem, Inc.-Litchfield Park, AZ
03.2021 - 08.2021
- Responded to customer needs through competent customer service and prompt problem-solving
- Maintained and managed customer files and databases
- Resolved customer service issues related to claims and doctor visits
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making
Tier 2 Technical Support Specialist
Asurion-Las Vegas, NV
12.2019 - 05.2021
- Provide troubleshooting assistance for computers, tablets, Bluetooth earpieces, etc.
- Diagnosed and troubleshot hardware, software and network issues
- Assist members with all issues regarding their cellular device, such as bill changes and adding promotional features
Customer Service Representative (CSR)
C3/CustomerContactChannels-Las Vegas, NV
06.2018 - 05.2019
- Assist United Health Care members with questions regarding their current medical benefits
- Provided information to customers inquiring about becoming members
- Helped to resolve members' issues with any claims/bills
- Located vendors for durable medical equipment, etc.
Customer Service Representative
Hilton Grand Vacations-Las Vegas, NV
02.2018 - 05.2018
- Performed customer service and supervisory duties
- Assisted callers with booking trips to specific destinations
- Provided team members information regarding locations and hotel rates
- Scheduled activities for members
Consultant / Team Captain
Sutherland Global Services-Las Vegas, NV
07.2016 - 12.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Established objectives to offer team members clear roadmap to help company achieve overall goals
Ticket Sales Representative
Tix 4 Tonight-Las Vegas, NV
01.2016 - 04.2016
- First point of contact for customers' questions about merchandise and selections
- Stock merchandise
- Take Inventory to identify items to be replenished
- Attract customers and promote sales
Assistant Technician
Kat Communications-Las Vegas, NV
06.2013 - 08.2013
- Travel to customers premises to install, maintain, or repair audio and visual electronic reception equipment or accessories
- Inspect or test line or cables, record and analyze test results to access transmission characteristics, or malfunctions
- Set up service for customers
Education
1 year in Business Management -
College of Southern Nevada
Las Vegas01.2013
Diploma -
Cimarron Memorial High School
Las Vegas06.2012
Skills
- Team Manager
- Hardware diagnostics
- Quality Assurance Testing
- Sales Experience
- Underwriting
- Financial services
- Microsoft Office/Microsoft Word
- Organizational skills
- Computer skills
- Customer service
- Data entry/Technical Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Tier 3 support
Consensus Solutions LLC
07.2022 - Current
Amazon Delivery Driver
Amazon-Litchfield Park, AZ
09.2021 - 02.2022
Underwriter
Carvana-Litchfield Park, AZ
06.2021 - 05.2022
Customer Care Representative II
Anthem, Inc.-Litchfield Park, AZ
03.2021 - 08.2021
Tier 2 Technical Support Specialist
Asurion-Las Vegas, NV
12.2019 - 05.2021
Customer Service Representative (CSR)
C3/CustomerContactChannels-Las Vegas, NV
06.2018 - 05.2019
Customer Service Representative
Hilton Grand Vacations-Las Vegas, NV
02.2018 - 05.2018
Consultant / Team Captain
Sutherland Global Services-Las Vegas, NV
07.2016 - 12.2017
Ticket Sales Representative
Tix 4 Tonight-Las Vegas, NV
01.2016 - 04.2016
Assistant Technician
Kat Communications-Las Vegas, NV
06.2013 - 08.2013
1 year in Business Management -
College of Southern Nevada
Diploma -
Cimarron Memorial High School
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