LaMont House
Atlanta,GA
Summary
Energetic professional with extensive management experience having effectively managed quality control programs that ensured continuous production consistent with high standards of service delivery. Outstanding interpersonal skills enabling successful communication with diverse groups of customers, vendors, peers, subordinates and upper management in a myriad of business and employment settings. Demonstrated strong organizational skills with impeccable attention to detail while employing out of the box problem solving skills to address challenging work scenarios.
Professional Warehouse Manager offering 20 years of expertise in supervising and training 75 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Driven individual with strong organizational and leadership abilities, excelling in fast-paced environments. Possesses solid understanding of inventory management and logistics. Committed to optimizing warehouse operations and ensuring timely, efficient workflow.
Experienced with overseeing all facets of warehouse operations, including inventory management and logistics coordination. Utilizes effective communication and leadership to ensure seamless workflow and team cohesion. Track record of maintaining high safety standards and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Warehouse Manager
Flexicare Inc.
09.2022 - 12.2024
- Responsible for supervising the Logistics/Warehouse Operations in Kennesaw, GA to ensure maximum customer satisfaction, efficient processes, maximizing warehouse productivity, and meeting key performance indicators
- KPI’s include but are not limited to inventory accuracy, customer order accuracy, on-time deliveries, cycle counting, and customer reported damages and discrepancies
- Supervising warehouse staff and daily activities including communicating job expectations, performance, workload allocation, and staffing needs
- Identify and resolve any performance issues with warehouse staff
- Managing, evaluating, and reporting on warehouse productivity by setting daily shipping goals tracking performance against aggressive goals
- Tracking and coordinating inventory deliveries and pickups with various carriers
- Ensuring on-time delivery, accuracy of inventory and shipments, and assuring quality of goods
- Maintaining inventory stock levels and storage area
- Organizing records, reporting relevant information, and preparing any necessary documentation
- Administrating various training and safety requirements
- Inspecting return processing and coordinating with customer service
- Leading daily and year end stock counts, including but not limited to reporting and accuracy
- Performing a daily inspection of the warehouse insuring cleanliness, proper storage, safety measures in place, etc
- Communicating and coordinating with other departments, customers, and freight vendors
- Identify areas of improvement and communicate corrective plan and procedures
Warehouse Manager
Windy City Wire
08.2017 - 09.2022
- Responsible for maintaining inventory and supplies by managing the receiving, storage, and delivery of items, securing the warehouse, and supervising the warehouse staff
- Excels in warehouse human resourcing by competently selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees by communicating job expectations, planning, monitoring, appraising job contributions, recommending compensation actions and adhering to policies and procedures
- Strategically manage operations in compliance with company’s policies and vision
- Directs workflow (and allocates overtime if necessary) to accurately ship every sales order that prints before the designated cutoff
- Order picking, "Rackpacking", over-packing, UPS/FedEx processing, respooling, skid wrapping, BOL printing or samples processing
- Setup layout and ensure efficient space utilization
- Receive feedback and monitor the quality of services provided
- Manage stock control and reconcile with data storage system
- Liaise with clients, suppliers and transport companies
- Maintain and keep a safe efficient warehouse
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Warehouse Manager
Yotrio Corporation
05.2016 - 03.2017
- Responsible for maintaining inventory and supplies by managing the receiving, storage, and delivery of items, securing the warehouse, and supervising the warehouse staff
- Excels in warehouse human resourcing by competently selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees by communicating job expectations, planning, monitoring, appraising job contributions, recommending compensation actions and adhering to policies and procedures
- Exceeds warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements
- Contributes warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
- Moves inventory by scheduling materials to be moved to and from warehouse, coordinating inventory transfers with related departments
- Punctually delivers supplies and equipment to departments by receiving and transferring items
- Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements
- Accurately maintains inventory by conducting monthly physical counts; reconciling variances; inputting data
- Diligently secures warehouse by turning alarms on; testing systems
- Consistently keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs
- Continuously updates job knowledge by participating in educational opportunities; reading technical publications
Project Manager/Information Technologies
Innovative Companies
10.2010 - 01.2015
- Project managed simultaneous new system integrations, implementations, and upgrades
- Coordinated cross functional teams in Accounting, Human Resources, Purchasing and Billing Operations through the full Systems Development Life Cycle (SDLC)
- Utilized company specific tools including creating project plans, tracking milestones and deliverables, and summarizing progress to multiple levels of the organization
- Project managed the implementation and post support of the following key system initiatives:
- Cloud Hosting & Disaster Recovery
- KACE Asset MGMT/Retire SCCM
- Multiple CommSoft Business Support System (BSS/OSS) software upgrades
- Pay per View Interactive Voice Response (IVR) implementation
- Secondary Disaster Recovery Data Center build out and implementation
- Identified, analyzed, defined, and tracked all IT projects and initiatives
- Coordinated and conducted systems training for approximately500 users across multiple locations (St Thomas, St John, St Croix, British Virgin Islands & St Maarten)
- Provided recommendations for system utilization to further company objectives and streamline operations
- Managed applications projects to ensure successful implementation according to business requirements, system standards and required timelines/budgets
- Worked closely with vendors, internal technical resources, and business users/stakeholders to define requirements and acceptance criteria
- Communicated systems implementation activities to business users, management, and internal IT groups
Quality Data Warehouse Manager
Pitney-Bowes
09.2004 - 03.2010
- Project managed more than250 United States Postal Service production line employees during a special project
- Facilitated the achievement of a100% on time performance of Christmas holiday priority mail service through the Atlanta priority mail hub, for the first time in6 years
- Prepared monthly, quarterly, and annual operational P&L forecasting achieving3 to5% variances
- Managed daily, weekly, and monthly labor resulting in a reduction of labor as a percentage of revenue from54% to42% over a3-year period, beating the average for peer facilities by12 –15%
- Prepared monthly billing to the United States Postal Service for the Kansas City Pitney Bowes Mail Processing Facility
- The annual billed revenue exceeded $6 million per year
- Gathered data and conducted annual revenue trend analyses for the purpose of setting future pricing for government contracts resulting in profits increasing from14 to20% over a3-year period
- Processed weekly payroll for the Kansas City facility including assigning labor codes, uploading files, and verification of labor reports to ensure accuracy of approximately $200,000 monthly payroll
- Coordinated the reporting, tracking and resolution of all IT service requests for the Kansas City facility
- Managed key positions that created pay points, as well as all vendor relationships for the facility
- Implemented all new additions or modifications to the Statement of Work (SOW) by conducting meetings and training to ensure compliance with government guidelines and standards
- Managed reporting of daily inventory counts to the USPS to ensure compliance to the SOW
Education
Some College (No Degree) - Business Management
Metropolitan Community College
Kansas City, MOSkills
- Dynamic manager working with others to design, facilitate and measure accomplishment of organizational goals
- Focused efforts on safety training for new and existing employees, adhering to, and maintaining strong compliance with OSHA safety regulations
- Manages and oversees warehoused products with effective coordination of shipments, transfers, and product distribution
- Creates, implements, monitors, and enhances quality control initiatives compliant with established quality control objectives, policies, and procedures
- Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished products and processes
- Complex billing creation and troubleshooting, inventory control and cycle count reconciliation, internal auditing of billing, inventory, production processes and payroll
- Applies total quality management tools and approaches to analytical reporting processes within departments, collecting data and using approved data collection procedures
- Preparation of monthly, quarterly, and annual forecasting and budgets followed by variance analysis and reporting achieving
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Hiring and training
Certification
- Project Management Leadership Group PMP Certified 2012
- Forklift & Pallet Jack Certified 1994 - Present
Timeline
Operations Warehouse Manager
Flexicare Inc.
09.2022 - 12.2024
Warehouse Manager
Windy City Wire
08.2017 - 09.2022
Warehouse Manager
Yotrio Corporation
05.2016 - 03.2017
Project Manager/Information Technologies
Innovative Companies
10.2010 - 01.2015
Quality Data Warehouse Manager
Pitney-Bowes
09.2004 - 03.2010
Some College (No Degree) - Business Management
Metropolitan Community College
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