Summary
Overview
Work History
Education
Skills
Timeline
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Lamont Mack

Wyandanch

Summary

Dynamic and adaptable professional with experience at Wyandanch Union Free School District, excelling in problem-solving and technical support. Proven ability to enhance productivity through effective communication and teamwork. Skilled in diagnosing hardware issues and maintaining systems, ensuring optimal performance and client satisfaction. Committed to fostering a collaborative work environment. I am currently at FREE and I’m a DSP who have made many of my individuals smile and wake up happy. I’m always on top of my work and make sure everything is done on time.

Overview

6
6
years of professional experience

Work History

DSP

Family Residence Enterprise Essentials
04.2021 - Current
  • Assisted with daily operations, ensuring compliance with safety protocols and guidelines.
  • Collaborated with team members to maintain efficient workflow and productivity levels.
  • Learned and operated various tools and equipment effectively under supervision.
  • Supported inventory management by organizing supplies and conducting regular counts.
  • Participated in training sessions to enhance knowledge of company policies and procedures.
  • Contributed to maintaining a clean and organized work environment for optimal efficiency.
  • Communicated with colleagues to address challenges and improve service delivery.
  • Adapted quickly to new tasks and responsibilities, demonstrating flexibility in dynamic environments.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Computer Technician

Wyandanch Union Free School District
10.2019 - 10.2020
  • Diagnosed and resolved hardware and software issues for various devices.
  • Provided technical support to staff, enhancing productivity and efficiency.
  • Configured network settings to ensure seamless connectivity across systems.
  • Conducted routine maintenance and updates on computer systems to optimize performance.
  • Assisted in the setup of new equipment, ensuring proper installation and functionality.
  • Documented technical processes and procedures for future reference and training purposes.
  • Collaborated with external vendors for equipment repairs and service enhancements.
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Recommended new and replacement hardware and software purchases.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Set up and maintained user accounts and client access.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Recovered critical information from data back ups to restore functionality.
  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Restored data on computers and office machines.
  • Assisted customers with technical support inquiries.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Documented changes and actions in computer-based tracking system.
  • Generated reports for customer service issues and repair records.
  • Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.
  • Demonstrated increased knowledge of company products and equipment.
  • Installed and maintained automated teller machines in retail stores.
  • Facilitated maintenance team training procedures to align with company standards.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Serviced Type equipment for expedient repair and minimal downtime.
  • Developed detailed maintenance schedules for Type equipment to maximize equipment lifetimes.
  • Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Assistant Janitor

Wyandanch Union Free School District
10.2019 - 10.2020
  • Maintained cleanliness and sanitation of public facilities to ensure safe environments for community activities.
  • Operated cleaning equipment efficiently, including floor scrubbers and pressure washers, to enhance operational effectiveness.
  • Conducted regular inspections to identify maintenance needs and report them to appropriate personnel for timely resolution.
  • Assisted in the setup and breakdown of events, ensuring venues were prepared and accessible for attendees.
  • Collaborated with team members to streamline cleaning processes, improving overall service delivery efficiency.
  • Responded promptly to emergency cleanup situations, demonstrating quick problem-solving skills under pressure.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Maintained floor cleaning and waxing equipment.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Responded quickly to urgent maintenance requests from building occupants or management staff members.
  • Maintained cleanliness and organization of facilities, ensuring compliance with safety standards.
  • Operated cleaning equipment efficiently to achieve optimal results in various environments.
  • Assisted in waste management processes, promoting recycling and sustainability initiatives.
  • Collaborated with team members to develop efficient cleaning schedules and protocols.
  • Conducted regular inspections to identify maintenance needs and report issues promptly.
  • Utilized proper chemical handling techniques to ensure safe and effective cleaning practices.
  • Trained new staff on cleaning procedures, equipment use, and safety regulations.
  • Adapted to changing priorities while maintaining high-quality service delivery consistently.
  • Preserved flooring quality with regular waxing, buffing, and carpet shampooing procedures.
  • Assisted in maintaining outdoor areas by clearing debris, leaves, and snow from walkways and entrances.
  • Streamlined trash removal processes for increased efficiency in waste management operations.
  • Contributed to a positive work environment by actively supporting fellow janitorial staff members and maintaining a strong work ethic.
  • Elevated communication between janitorial team members by actively participating in meetings and sharing updates on task completion status.
  • Improved building appearance with careful attention to detail in all cleaning tasks performed.
  • Collaborated with other janitorial staff to ensure all tasks were completed efficiently and effectively.
  • Adhered to established safety guidelines during all cleaning activities to minimize risks for self and others.
  • Reduced janitorial supply expenses by monitoring inventory and reordering supplies when necessary.
  • Demonstrated flexibility in adjusting schedules or workload priorities according to changing needs within the facility.
  • Upheld a professional image by wearing proper uniform attire at all times during work hours.
  • Maintained confidentiality regarding sensitive information encountered while performing tasks within private office spaces.
  • Responded quickly to maintenance requests from staff or faculty members, ensuring timely resolution of issues.
  • Supported a healthy environment by regularly sanitizing high-touch surfaces and restrooms.
  • Conducted routine inspections of facility equipment to identify maintenance needs proactively.
  • Enhanced cleanliness by diligently performing daily custodial tasks, such as sweeping, mopping, and vacuuming.
  • Established a positive rapport with building occupants through courteous interactions while performing duties.
  • Contributed to the safety of staff and visitors by promptly addressing spills and hazards, minimizing accidents.
  • Promoted eco-friendly practices through recycling initiatives and responsible use of cleaning products.
  • Assisted in setting up event spaces for conferences or gatherings, arranging furniture accordingly based on specific requirements.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Supervised supplies in inventory and submitted reorder requests.
  • Operated buffers and burnishers to clean and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

Bachelor In Criminology - Criminology

SUNY College At Old Westbury
Old Westbury, NY

Associate In General Studies - General Studies

Suffolk County Community College
Brentwood, NY
08.2024

Skills

  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Vital signs monitoring
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Attentive to people
  • CPR certification
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Dressing assistance
  • Adaptability and flexibility
  • Decision-making
  • Ability to lift
  • Certified in CPR/AED
  • Patient confidentiality
  • Physical strength
  • Supportive personality
  • Safety compliance
  • Relationship building
  • Meal planning and preparation
  • Cooking meals
  • Personal hygiene assistance
  • Housekeeping
  • Household cleaning
  • Caring companionship
  • Bedside manner
  • Emotional support
  • Documentation and recordkeeping
  • Bedside care
  • Meal preparation
  • Feeding assistance
  • Team building
  • Client satisfaction
  • Housekeeping duties
  • Task prioritization
  • Vitals monitoring and documentation
  • Self motivation
  • Medication administration
  • CPR/AED
  • Interpersonal skills
  • Analytical thinking
  • First aid training
  • Light cleaning
  • Conflict resolution
  • Care planning
  • Goal setting
  • Problem identification
  • Professionalism
  • Medication management
  • First aid certification
  • Interpersonal communication
  • Light housekeeping
  • Record keeping
  • Physical stamina
  • Adaptability
  • Written communication
  • Communication assistance
  • Filing and data archiving
  • Condition monitoring
  • Injury prevention
  • Staff collaboration
  • Cultural sensitivity
  • Emergency response
  • Problem-solving aptitude

Timeline

DSP

Family Residence Enterprise Essentials
04.2021 - Current

Computer Technician

Wyandanch Union Free School District
10.2019 - 10.2020

Assistant Janitor

Wyandanch Union Free School District
10.2019 - 10.2020

Bachelor In Criminology - Criminology

SUNY College At Old Westbury

Associate In General Studies - General Studies

Suffolk County Community College

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