Lamont McKenzie
Stamford,CT
Summary
I am a very well-rounded, very high work ethic person. I treat guest and employees the way I would want to be treated with respect and honesty, I always want to leave a satisfying feeling for guests at all times, I want them to have a great experience even when a guest is upset I always go beyond the expectations to make sure they're satisfied, I remain positive in the store at all times, I am very reliable and absolutely hate to let others down, I take it very personal, I am very strong at training others and I progressed exponentially from year 1 to year 3 in all aspects of the front of store, wanted to be cross-trained in every other department in the store other than security on a multitude of times but never got a training session to begin that, I feel like my team leads just didn't want to lose me up front with so many other employees calling out or quitting the job. I am willing to help out as much as you need me too, I always ask to stay longer, if I see my fellow employees are struggling or if they need me to come in on my days off, I am good at multitasking. I am pretty much available the whole week. All I ask for is a chance, I may not be the best one on paper when in terms of resume, I might even start off average or slow but once I get into a rhythm, I will improve dramatically and I promise you will not regret it. I will give it my all everyday thank you.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
Stamford, CT
09.2022 - Current
- Well Trained and in all aspects up front. (Drive up, Carts,Cashier,Self Checkout,Guest Service.)
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Determined accurate prices for customers, consistently searching for deals and best prices. (Price match)
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Trained new team members and managed employee relationships.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Showed strong communication skills when interacting with customers and coworkers.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Always help wherever needed, aswell if team leaders need me to stay longer, or come in to work on my days off.
- Always remain positive in the store on a daily basis, even when things are rough.
- Always keeps drive up time in the green, around 90% or better.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Shows the right safety regulations in store.
Education
High School Diploma -
Stamford High School
Stamford, CT06-2017
Some College (No Degree) - Journalism
Norwalk Community College
Norwalk, CTSkills
- Customer Service
- Complaint Handling
- Strategic Planning
- Cash handling experience
- Flexible Schedule
- Reliability
- High-energy attitude
- Calm and Professional Under Pressure
- Excellent Communication
- Very High Work Ethic
- Likes to exceed expectations
- Very Fit
- Strong Decision-Making
- Professionalism
- Attention to Detail
- Teamwork and Collaboration
- Interpersonal Skills
Affiliations
- A Multi-Sport athlete in Basketball,Baseball,Soccer,Wrestling, who loves to watch the sports as well.
- A very high level chess player, highest rank was 1862 at chess.com.
Languages
English
Full Professional
Certification
Multi-Time Target Guest Advocate Certificate of Recognition Honors.
Accomplishments
- 2013 Basketball Champion for Turn of River Middle School.
- 2013 Baseball Champion for the Jackie Robinson Baseball League.
- 2012 Wrestling 2nd place Medalist for Turn of River Middle School.
- 2011-2014 Multi-Time Chess Medalist and Trophy winner. (All in the top 3 in the tournament.
- Multi-time Honor Roll in Middle School and High School.
- Multi-Time Target Guest Advocate's guest evaluation recognition for excellent customer service.
- Multi-Time Target Guest Advocate's Certificate of Recognition Honors.
Target Recognition Awards
- https://photos.app.goo.gl/4zNG1PCv1fGgHLmy5
References
References available upon request.
Timeline
Guest Advocate
Target
09.2022 - Current
High School Diploma -
Stamford High School
Some College (No Degree) - Journalism
Norwalk Community College