Lamont Reid
Louisville,Kentucky
Summary
With over 20 years of management experience in healthcare environmental services and hospital operations, consistently delivering exceptional results. Strong people skills, coupled with effective written and verbal communication abilities, enable effective interaction with a diverse workforce. Self-motivated and thrives in fast-paced environments, always eager to take on new and challenging responsibilities. Areas of expertise include general business management, employee engagement, administration/planning, patient satisfaction (HCAPS and Press Ganey), purchased services management, employment practices, project management, client relations, training, and infection prevention. Results-driven leader with a proven track record in strategic management and organizational growth. Excels in developing and implementing effective business strategies, optimizing processes, and driving team performance. Adaptability is a key strength, allowing thriving in dynamic environments. Known for collaborating effectively and consistently delivering measurable outcomes. Dedicated to fostering a productive and positive team culture.
Overview
19
19
years of professional experience
Work History
Director – Linen, Environmental Services and Transport
Baptist Health Floyd Hospital
New Albany, Indiana
01.2021 - Current
- Directly responsible for 272 Bed facility 500,000 sq ft
- Managed a diverse team of 100 hourly associates
- Managed multiple commercial and healthcare buildings
- Implementation of ES Optimizer EVS scheduling and quality software
- Implantation of department Epic patient bar code scanner
- Maintains facility waste programs with deficient free EPA annual inspections
- Directly responsible for onsite laundry and linen department
- Successful implementation of Transport department average turn times from 45 minutes to 25 minutes currently
- Implementation pig mat non slip program
- Developed hourly associate department orientation training with a new training room
- Implementation of disposable cubical curtain program
- Implementation of an employee Social Worker for all staff
Director – Aramark Housekeeping
IU Health University Hospital
Indianapolis, Indiana
01.2020 - 01.2021
- Directly responsible for Aramark EVS Facilities at a 1.5 million sq
- Ft., 328 bed hospital
- Managed a diverse team of 130 hourly associates
- Prepared three large hospitals for Aramark start up
- Assisted with Chemical inventory, system approval of EVS chemicals, EVS equipment inventory and building condition surveys at multiple hospital sites
- Implementation of Aramark systems and processes including high touch cleaning
- Certified Aramark EVS trainer trained all new 60 EVS managers/supervisors in Aramark systems
- Directly responsible for Aramark EVS 5 managers and 8 Leads
- Maintains facility waste programs with deficient free EPA annual inspections
- Member of Aramark LEAP committee
- Successful implementation of EVS average monthly bed turn times from 130 minutes to 63 minutes currently
- Reduced Department monthly average response time from 60 minutes to 23
- Implementation of Aramark microfiber system to IU Health
- Developed hourly associate department orientation for IU University and Methodist Hospital
Director – Aramark Housekeeping
Baptist Health LaGrange Hospital
Lagrange, Kentucky
01.2017 - 01.2020
- Directly responsible for Aramark EVS Facilities at an 300,000 sq
- Ft., 120 bed hospital
- Managed an diverse team of 20 hourly associates
- Prepared hospital for Joint Commission survey in 2018
- Assisting with project management of renovation of an 14,000 sq
- Ft
- Emergency Department with 18 treatment rooms
- Implementation of Aramark systems and processes including high touch cleaning
- Partnered with Infection Prevention and Quality Improvement to successfully implement Tru-D UV light cleaning process for contact isolation rooms
- Directly responsible for Aramark EVS and Linen services
- Maintains facility waste programs with deficient free EPA annual inspections
- Member of leadership teams, including Environment of Care, Emergency Management, Hazmat Response and Infection Control Committee
- Successful implementation of Stericycle Pharmaceutical Waste Program 2019
- Successful implementation of Stericycle reusable sharps program 2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Housekeeping Supervisor
Baptist Health Floyd Memorial Hospital
New Albany, Indiana
01.2016 - 01.2017
- Directly responsible for the oversight of 250,000 sq
- Ft
- Floor care 250 bed hospital
- Managed a diverse team of 35+ hourly associates
- Participated in HFAP survey October 2016
- Managed an average of 50 discharges daily
- High quality ratings as evidenced by an annual audit score of 96%
- Directly responsible for training hourly EVS associates
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Deputy Project Manager
CMTI Government Accountability Office
District of Columbia
01.2015 - 01.2017
- Directly responsible for the oversight of 2.9million sq
- Ft
- Government building
- Managed a diverse team of 46 union hourly associates
- Planned and prepared monthly building services projects
- Managed 2 deck underground parking lots
- Implemented oil removal spot program
- Directly responsible for training, counseling, and team motivation
- Implemented building quality inspection program
Housekeeping Operations Manager
Crothall Healthcare
Louisville, Kentucky
01.2013 - 01.2015
- Assisted with the oversight of 390,000 sq
- Ft
- Floor care 404 bed hospital
- Managed a diverse team of 45+ hourly associates
- Managed average of 70 discharges daily
- Maintained 80% HCAPS score in assigned units
- Maintained all EVS equipment maintenance records
Housekeeping Operations Manager
Aramark
01.2006 - 01.2013
- Assisted with various hospitals from 100 to 900 bed facilities
- Assisted directors with daily operations
- Assisted with new start up accounts
- Successful implementation of Aramark programs in healthcare facilities
- Managed salaried and hourly supervisors
- Managed several hourly union and non-union facilities
- Prepared hospitals for multiple Joint Commission surveys
- Managed Linen plant and implemented linen services in multiple facilities
- Trained hourly staff and management in infection prevention
- Coordinated with other departments to address guest needs promptly and effectively, improving overall guest experience.
- Conducted regular inspections of guest rooms and public areas, ensuring consistent cleanliness and quality control.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Assisted in budget planning for the housekeeping department by projecting future staffing needs and anticipated expenses related to supplies or equipment maintenance.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
- Increased employee performance through effective supervision and training.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Trained and mentored new staff on cleaning and safety protocols.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Communicated repair needs to maintenance staff.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Worked with front desk to respond promptly to all guest requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Maintained required records of work hours, budgets and payrolls.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Managed a team of housekeepers, ensuring adherence to established protocols and maintaining high standards.
- Maintained accurate records of room statuses, facilitating efficient allocation of resources for daily operations.
- Reduced staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Enhanced guest satisfaction through meticulous attention to detail and timely completion of tasks.
- Oversaw laundering processes for linens and towels, ensuring proper handling procedures were followed to extend the lifespan of materials while preserving their quality.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Liaised with external vendors regarding supply orders or service contracts, negotiating competitive rates and maintaining positive working relationships.
- Collaborated with hotel management to develop strategic plans for ongoing departmental growth and improvements based on industry trends or best practices.
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Implemented inventory management systems for cleaning supplies, resulting in cost savings and reduced waste.
- Scheduled staff shifts efficiently to maximize coverage while minimizing labor costs, utilizing advanced scheduling software tools as needed.
- Ensured compliance with local health codes by conducting routine sanitation audits in all areas under housekeeping responsibility.
Education
GED -
New York State Education
Brooklyn, New YorkHigh School -
Anne Arundel High School
Gambrills, Maryland01.1992
Cover Letter
Dear Hiring Manager,, I wanted to express my enthusiasm for the District Manager position at your organization. With my extensive experience in healthcare and proven leadership skills, I am confident in my ability to excel in this role. I have a strong track record of providing top-quality service in fast-paced environments, and my passion for continued professional development aligns perfectly with your commitment to excellence. I am excited about the opportunity to contribute to your team and make a positive impact on your organization. I look forward to the possibility of discussing how my skills and experience can benefit your team. Thank you for considering my application., Thank you,, Lamont Reid
Education And Achievements
- Aramark WEST training, Facility Fit, Insight and GFF financials
- Kronos and Centricity Payroll
- EPIC and Bed Tracking software
- CHEST certified Trainer
- Microsoft Word, Excel and Power Point
- High School Diploma, Anne Arundel High School, Gambrills, Maryland, 08/01/88, 06/01/92
- GED, Brooklyn, New York
Timeline
Director – Linen, Environmental Services and Transport
Baptist Health Floyd Hospital
01.2021 - Current
Director – Aramark Housekeeping
IU Health University Hospital
01.2020 - 01.2021
Director – Aramark Housekeeping
Baptist Health LaGrange Hospital
01.2017 - 01.2020
Housekeeping Supervisor
Baptist Health Floyd Memorial Hospital
01.2016 - 01.2017
Deputy Project Manager
CMTI Government Accountability Office
01.2015 - 01.2017
Housekeeping Operations Manager
Crothall Healthcare
01.2013 - 01.2015
Housekeeping Operations Manager
Aramark
01.2006 - 01.2013
High School -
Anne Arundel High School
GED -
New York State Education