Lamont Sleet
Grand Rapids,MI
Summary
Dynamic business owner with a proven track record at Krispy Kicks, excelling in customer service and management. Cultivated strong client relationships, driving repeat business and referrals. Achieved financial growth through strategic planning and effective cost control, while fostering a positive work environment that enhanced team performance and engagement.
Overview
4
4
years of professional experience
Work History
Owner
Krispy Kicks
08.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
Yes - All
Skills
Very good customer service skills
Management skills
Help provide a good work environment
People person
Timeline
Owner - Krispy Kicks
08.2021 - Current
Ottawa Hill High School - Yes, All
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