LAMONT WALKER
Sr. Client Processor/Engagement
Owings Mills,MD
Summary
Professional in processing with strong analytical and organizational skills. Known for team collaboration, adaptability, and delivering consistent results. Adept at data management, documentation, and workflow optimization. Reliable and flexible in meeting changing needs and ensuring high standards.
Overview
8
8
years of professional experience
Work History
Senior Client Processor
T. Rowe Price
08.2021 - Current
- Responsible for timely and accurate reconciliation of transactions.
- Maintains department processing standards in productivity and quality.
- Responsible for tracking responses to client inquiries to inform the development of guides that enable to swift resolution of recurring issues.
- Performs duties as assigned to improve business processes, the timing and quality of client transactions, and the level of support available.
- Attend various department meetings and provide meeting notes/summary.
- Makes outbound calls to clients and custodians to clarify additional information required to complete transactions.
- Maintain accurate knowledge of client policies, procedures and current events so other associates can perform tasks.
- Train new and current associate classes on processing procedures.
- Pulling together previously received documents to meet current request when needed.
- Processed client transactions accurately and efficiently, ensuring compliance with regulatory requirements.
- Assisted in account verification and resolution of discrepancies to maintain data integrity.
- Collaborated with team members to streamline workflows, enhancing processing speed and accuracy.
- Monitored daily operational tasks to identify areas for improvement and implement best practices.
- Utilized internal systems for tracking transactions, contributing to improved reporting capabilities.
- Supported training initiatives for new employees on processing procedures and system usage.
- Communicated effectively with clients regarding account inquiries, fostering positive relationships.
- Maintained meticulous records of transactions, aiding in audit preparation and compliance checks.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Developed expertise in various processing systems for increased efficiency and accuracy.
Inventory Analyst
TBS Media Group
01.2020 - 07.2021
- Cycle counting with 99% accuracy.
- Receiving product using data entry and Microsoft excel.
- Construct standard size and oversize bulk shipments.
- Consolidate Return to Vendor items into designated locations.
- Daily items labeled and shipped via USPS and Amazon.
- Certified forklift operator.
- Analyzed inventory levels to ensure optimal stock availability and minimize excess.
- Developed and maintained accurate inventory tracking systems, improving data reliability.
- Collaborated with cross-functional teams to streamline ordering processes and enhance supply chain efficiency.
- Assisted in the implementation of new inventory management software, increasing operational efficiency.
Teacher
KinderCare
03.2017 - 01.2020
- Partner and communicate with parents, with a shared desire to provide the best care and education for their children.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement.
- Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners.
- Assist and substitute for different classrooms.
- Drive KinderCare bus for afternoon pickups and scheduled trips.
- Spearheaded the STEM program for children ages 3-5 years old.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a nurturing classroom environment to promote student learning and development.
- Utilized various assessment tools to evaluate student progress and adapt instruction accordingly.
- Collaborated with parents and guardians to support student success and address concerns.
- Integrated technology into lessons to enhance student engagement and understanding.
- Organized educational activities that encouraged teamwork, creativity, and problem-solving skills.
- Maintained accurate records of student attendance, behavior, and academic performance.
- Participated in professional development workshops to continuously improve teaching practices.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Student Life Counselor
SEED School of Maryland
08.2018 - 06.2019
- Responsible for maintaining a safe, secure environment in which students can learn and grow. Model, guide, and teach students social, self-help, and life-long learning skills.
- Assist students in maintaining relationships with their family by remaining in contact with parents/guardian
- Assisted in the onboarding process for new students, ensuring smooth transition into school life.
- Facilitated student engagement through organized activities and events promoting social interaction.
- Provided guidance and support to students, enhancing personal development and conflict resolution skills.
- Participated in ongoing professional development opportunities to stay current on best practices in student life counseling and higher education trends.
- Served as a liaison between students, parents, faculty, and administration to foster open communication and collaborative problem-solving efforts.
Education
Business Administration -
Columbia Southern University
Orange Beach, AL01.2012
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Quality control
- Multitasking and organizing
- Recordkeeping proficiency
- Critical thinking
- Employee training
- Discrepancy research and resolution
- Data entry background
- Good communication
Timeline
Senior Client Processor
T. Rowe Price
08.2021 - Current
Inventory Analyst
TBS Media Group
01.2020 - 07.2021
Student Life Counselor
SEED School of Maryland
08.2018 - 06.2019
Teacher
KinderCare
03.2017 - 01.2020
Business Administration -
Columbia Southern University
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