Summary
Overview
Work History
Education
Skills
Timeline
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Lamont Wolfrey

Greensboro,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs. Conscientious Truck Driver knowledgeable about DOT safety regulations and route planning. Accident-free safe driver with clean MVR with no violations. Over [Number] years of experience on road. Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing [Number] years of related experience, advanced inspection skills and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety. Motivated [Job Title] proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with [Number] years of experience building client relations, supporting operations, managing logistics and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks. Safety-focused [Job Title] with outstanding work ethic and more than [Number] days with zero accidents. Skilled in customer service and following DOT requirements and good safety practices. Licensed for [Type] operation. [Job Title] experienced using GPS to determine efficient routes. Hardworking individual with more than [Number] years of safe driving. Long-haul and regional driving background. Expert Driver comfortable lifting up to [Number] pounds, operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Versatile Assembly Line Worker knowledgeable about quality checks, finishing work and equipment calibration. Proven history of reliability and resourcefulness in workplace. Safety-oriented individual committed to performance and trained in equipment use. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Knowledgeable Crew Leader with [Number] years of comprehensive experience and energetic approach to accomplishing project goals. Versed in overseeing and directing construction projects from conception to completion, reviewing project to schedule deliverables and estimate costs and selecting tools and materials. Responsible and hardworking professional with advanced knowledge of construction management processes.

Overview

17
17
years of professional experience

Work History

Crew Leader. Truck Driver. Mover

All The Right Moves- Moving Company
Holly Springs, NC
02.2008 - 01.2011
  • Informed supervisor when supplies were low.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Loaded, balanced and secured product to safely transport goods.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Delivered customer orders to homes and places of business within established time frames.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Obtained signatures needed to complete and process paperwork.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Inspected vehicle and personally handled routine upkeep.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Processed shipment documents neatly and efficiently for each load.-

Night Time Tow Truck Operator

holly woods towing
Raleigh, NC
04.2011 - 01.2013
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Tied and secured loads to prevent shifting or damage to items.
  • Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Maintained ongoing communications with [Job title] in operations center to keep teammates informed.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Obtained signatures needed to complete and process paperwork.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Recorded expenses and maintained receipts.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

Operator Truck Driver. Home Delivery,

arcadia home delivery
High Point, NC
05.2016 - 09.2017
  • Supported onboarding of new employees by hosting orientation sessions.
  • Prepared reports to track employee progress and recruitment needs for future training.
  • Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
  • Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Carried items weighing up to [Number] pounds from vehicle to customer building location.
  • Assisted in loading delivery trucks with prepared packages.
  • Requested signatures or followed touch-free delivery procedures.
  • Drove delivery truck or van to transport orders.
  • Navigated routes with relevant map programs and GPS systems.
  • Navigated route to customer locations using GPS maps.
  • Transported and safely delivered items to prevent damage or loss.
  • Logged package delivery time in system for proof of delivery and to close orders.
  • Inspected vehicle daily and reported issues to schedule maintenance and repairs.
  • Logged packaging activities and filed reports in company databases.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Kept accurate logs of all deliveries and trips.
  • Processed shipment documents neatly and efficiently for each load.
  • Presented order bills and collected payments for deliveries.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.

Crew Leader. Truck Driver. Mover

tri city movers
Greensboro, NC
01.2013 - 04.2016
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Unloaded freight upon arrival and stocked in correct warehouse location.
  • Established routines and workflows to drive efficiency and productivity.
  • Broke down shipping materials and placed boxes and debris in correct waste receptacles.
  • Learned new tasks by cross training and working in other store areas, enabling better understanding of business workflows.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Loaded, balanced and secured product to safely transport goods.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Read and interpreted maps to determine vehicle routes.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Delivered customer orders to homes and places of business within established time frames.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Retained valid proof of insurance and registration in vehicles.
  • Used ropes and blocks to safely secure cargo for transport.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Obtained signatures needed to complete and process paperwork.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Recorded expenses and maintained receipts.
  • Processed shipment documents neatly and efficiently for each load.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Maintained ongoing communications with [Job title] in operations center to keep teammates informed.
  • Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.

Picker and Packer

Ralph Lauren
High Point, NC
11.2017 - 03.2018
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Labeled boxes and placed in outbound collection areas.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Confirmed items picked for orders by keying codes into system.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Pulled and packed product using various tools and equipment to meet order goals.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
  • Isolated damaged items to predefined marked area to report to supervisors.
  • Monitored product quality, reporting problems to mitigate safety issues and improve processes.
  • Shifted and moved products inside delivery vehicles to stack properly for safe transportation.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Limited damage to products and orders by using care when choosing items.
  • Tracked inventories and input equipment counts into warehouse databases.

Picking and Stocking Associate

Kelly Services
Greensboro, NC
04.2018 - 02.2021
  • Routed received merchandise to proper storage areas according to product specifications.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Obtained required documentation to process shipments and support movement.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Maintained inventory of shipping materials and supplies.
  • Organized deliveries by sorting and stocking receivables
  • Identified order discrepancies and damaged items and notified supervisor.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Arranged product on shelves following merchandising guidelines.
  • Stocked merchandise by UPC codes and read labels to match.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Moved items to designated warehouse areas.
  • Inspected items received for damage or other issues.
  • Operated tracking scanners to update and maintain accurate inventory information.
  • Added incoming items to inventory using company software.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Replenished items to maintain stock availability.
  • Faced products on shelves and displays to meet company policies.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Updated product labels to reflect accurate pricing.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.

Warehouse Receiver, Stocker, Picker, Truck Driver

TE Connectivity
High Point, NC
02.2021 - 09.2023
  • Filled orders by locating and preparing items for delivery.
  • Trained new hires on warehouse policies and procedures.
  • Ordered packing, shipping and material supplies to replenish inventories.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Monitored, arranged and filled warehouse shelves when needed.
  • Utilized shipping software to track and coordinate inventory, shipping and billing activities.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Lifted materials of varied weights on regular basis.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Selected products and items from shelves and pallets for customer orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Loaded, balanced and secured product to safely transport goods.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Pulled and packed product using various tools and equipment to meet order goals.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Confirmed items picked for orders by keying codes into system.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
  • Labeled boxes and placed in outbound collection areas.
  • Palletized merchandise for easy movement to sales floor locations.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Used ropes and blocks to safely secure cargo for transport.
  • Isolated damaged items to predefined marked area to report to supervisors.
  • Monitored product quality, reporting problems to mitigate safety issues and improve processes.

Stocker/ Casher

Big Lots
Raleigh, NC
04.2007 - 08.2009
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
  • Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
  • Processing freight and preparing backroom for incoming freight.
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Palletized merchandise for easy movement to sales floor locations.
  • Updated product labels to reflect accurate pricing.
  • Resolved or assisted in handling routine customer concerns within established guidelines.

Assembly Line Worker

Adecco Temp Agency for Gilbarco
Greensboro, NC
10.2023 - 03.2024
  • Assembled components of a variety of products, adhering to production specifications.
  • Inspected finished products for quality assurance purposes.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Ensured work areas were kept clean and organized at all times.
  • Collaborated with other departments to ensure smooth production process flow.
  • Provided training and guidance to new employees on proper assembly techniques.
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Recognized defective material and reported issues to management.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Completed accurate assembly work by positioning and aligning components.
  • Used established assembly instructions to complete jobs.
  • Assembled components by examining connections for correct fit, fastening parts and subassemblies.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Read and interpreted schematics, blueprints and assembly instructions to produce components.
  • Worked through each required task and step in production processes.
  • Maintained assembly and production equipment to meet operational goals.
  • Collaborated with team members to complete demanding projects under tight deadlines.

Education

High School Diploma -

West Johnston High School
Benson, NC
06.2007

Skills

  • Multi-Task Management
  • Customer Service
  • Shipping and Receiving Understanding
  • Positive and Professional
  • Material Loading and Unloading
  • Self-Motivated and Disciplined
  • Shipping and Receiving
  • Forklift Operations
  • Issue Troubleshooting
  • Job Site Evaluation
  • Heavy Machinery Operation
  • New Hire Training
  • Equipment Inspection
  • Work Order Management
  • Skilled in [Type] Equipment
  • Work Task Assignments
  • Task Prioritization
  • Vehicle Operations
  • Job Assignments
  • Jobsite Safety
  • Multitasking and Organization
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Delegating Work
  • Heavy Lifting
  • Work Planning and Prioritization
  • Quality Control
  • Crew Management
  • Crew Coordination
  • Crew Oversight
  • Product Knowledge
  • Load security
  • Document Management
  • Safe Driving
  • Route Management
  • Cargo Handling
  • Equipment Operation
  • Product Assembly
  • Production Reporting
  • Raw Materials Handling
  • Materials Management
  • Assembly and production
  • Good Manufacturing Practices
  • Expert assembler
  • Repetitive Work
  • Manufacturing Experience
  • Safety Protocols
  • Visual inspections
  • Hand-Eye Coordination
  • Reading Comprehension
  • Power and hand tools
  • Manufacturing background
  • Hand and power tools

Timeline

Assembly Line Worker

Adecco Temp Agency for Gilbarco
10.2023 - 03.2024

Warehouse Receiver, Stocker, Picker, Truck Driver

TE Connectivity
02.2021 - 09.2023

Picking and Stocking Associate

Kelly Services
04.2018 - 02.2021

Picker and Packer

Ralph Lauren
11.2017 - 03.2018

Operator Truck Driver. Home Delivery,

arcadia home delivery
05.2016 - 09.2017

Crew Leader. Truck Driver. Mover

tri city movers
01.2013 - 04.2016

Night Time Tow Truck Operator

holly woods towing
04.2011 - 01.2013

Crew Leader. Truck Driver. Mover

All The Right Moves- Moving Company
02.2008 - 01.2011

Stocker/ Casher

Big Lots
04.2007 - 08.2009

High School Diploma -

West Johnston High School

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Lamont Wolfrey