LAMONT WRIGHT

• Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
• Communicated through various methods to conduct train movement.
• Contributed to on-time performance by swiftly addressing any operational issues or delays.
• Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.
• Improved passenger satisfaction by consistently providing clear and timely announcements during train rides.

• Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
• Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
• Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
• Explained estimates and determined repair timelines to manage customer expectations.

•Assisted in employee scheduling

•Cashier services

•Purchasing supplies

•Data entry and Invoicing

• Increased revenue by focusing on customer satisfaction

• Created a respectful work environment were employees enjoyed day to day task