Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaMonte Sturgeon

Queen Creek,AZ

Summary

Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.

Delivers Tier 1 and 2 support knowledge.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Dedicated datacenter professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Reliable Fiserv employee .

Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Data Center Technical Support - Sr

Fiserv
Chandler, AZ
04.2013 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Submitted service tickets for changes on my team and for other teams.
  • Teaching datacenter team how to be more efferent and ownership of work assigned.
  • Knowledgeable in IBM Mainframe install parameters to include Z15/Z16 and older models. Dell equipment, Firewall equipment, Customer equipment needs.
  • I have been the go to for the datacenter build outs, Fluke tester and any cabling needs for testing or installations .
  • With Fiserv I have learned FNT DCIM tool over the years of employment .


Cable Technician Lead

Prime Communications LLC
03.2009 - 04.2010
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Set up networks and computers for business and residential customers.
  • Designed and built out MDF's, IDF's MPOE's. Meaning Overhead and rack placement.

Lead Cable Technician

IES Commercial
Phoenix, AZ
03.2010 - 04.2013
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Set up networks and computers for business and residential customers.

Education

High School Diploma -

Arcadia High School
Phoenix, AZ
05.1996

Skills

  • User Experience
  • User Support and Troubleshooting
  • Training Material Development
  • Tracking and Documentation
  • Organizational Skills
  • Data Connectivity
  • Collaborative Team Player
  • Troubleshooting Network Issues
  • Service Schedule Coordination
  • Hardware Upgrades
  • Hardware Diagnostics
  • Microsoft Windows and Office
  • Resolving Problems and Incidents
  • Technical Troubleshooting

Timeline

Data Center Technical Support - Sr

Fiserv
04.2013 - Current

Lead Cable Technician

IES Commercial
03.2010 - 04.2013

Cable Technician Lead

Prime Communications LLC
03.2009 - 04.2010

High School Diploma -

Arcadia High School

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LaMonte Sturgeon