Lamontia Crawford
Halethorpe,Maryland
Summary
Over the past 4+ I have adapted to fast-paced environments, ensured great communication skills and motivated to take on all new challenges. Multitasking and time management abilities. Devoted to giving every customer or patient a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
University of Maryland Medical Systems
Baltimore, MD
10.2023 - Current
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Resolved patient inquiries regarding schedule changes or availability of services and products.
- Verified insurance eligibility for patients and entered information into the system.
- Ensured accurate data entry of patient demographics, insurance details, and authorization numbers.
- Maintained up-to-date knowledge of all changes in insurance plans, regulations, and procedures.
Customer Service Lead
Price Busters Furniture Stores in Maryland
Baltimore, MD
01.2021 - 05.2023
- Handled customer inquiries and complaints in a professional manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Fully managed a call center.
- Daily managed 4-5 sales associates.
Cashier
Walmart
Glen Burnie, MD
02.2020 - 01.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Excel Academy
Baltimore, MD02-2022
Some College (No Degree) - CPR Certified
CCBC
Catonsville, MDSome College (No Degree) - Certified Medical Assistant Administrator
CCBC
Catonsville, MDSkills
- Quality Assurance
- Program Organization
- Problem-Solving
- Strong Work Ethic
- Effective prioritization
- Administrative Support
Affiliations
- Volunteer at Paul's Place homeless shelter.
- Food Donation (MD food bank)
Timeline
Scheduling Coordinator
University of Maryland Medical Systems
10.2023 - Current
Customer Service Lead
Price Busters Furniture Stores in Maryland
01.2021 - 05.2023
Cashier
Walmart
02.2020 - 01.2021
High School Diploma -
Excel Academy
Some College (No Degree) - CPR Certified
CCBC
Some College (No Degree) - Certified Medical Assistant Administrator
CCBC
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