Lamont R Truvillion Jr, MBA
IT Professional
Park Forest,IL
Summary
Experienced IT professional adapts freely to diverse situations and changing demands. Well-versed in assisting end users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Over 5 years IT industry experience in support roles.
Overview
2
2
Certifications
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Sr. IT Support Associate
Wolters Kluwer
Chicago, IL
06.2019 - Current
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Conducted IT orientation and training for new hires.
- Maintained IT ticketing system on-going basis.
- Supported end users on site and remotely.
- Assisted in deployment McAfee Anti-Virus Security, as point person for agent deployment on user devices.
- Assisted in hardware refresh project.
- Maintained end user accounts in Azure.
- Performed new hire system setup.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Lead Help Desk Technician
Anixter Center
Chicago, IL
04.2017 - 06.2019
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Assisted in implementing Kaspersky Anti-Virus Security.
- Assisted with converting PBX phone system to VoIP phone system.
- Supported 250 plus users both on-site and remote.
- Conducted IT orientation for new hires.
- Maintained Office 365 user account.
- Administered assigned projects to deliver services in accordance with established objectives.
- Created IT training documentation for new hires.
- Assisted in implementing Cisco Meraki network switches and access points.
- Performed new hire system setup.
Desktop Support Specialist
Draw Enterprises
Chicago, IL
04.2016 - 12.2016
- Supported end users both on-site and remotely.
- Modified end user accounts in Active Directory.
- Maintained IT ticketing system on-going basis.
- Conducted IT orientation for new hires.
- Administered accounts in Microsoft Exchange 2010.
- Assisted in printer deployment and setup.
- Performed new hire system setup.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Desktop Support Specialist
Orsini Healthcare
Elk Grove Village, IL
10.2014 - 04.2016
- Supported 100 plus on-site user.
- Assisted in McAfee Anti-Virus Security deployment.
- Maintained IT ticketing system on-going basis.
- Configured & maintained the functionality of company desktop systems.
- Conducted IT orientation and training for new hires and system setup.
- Assisted in printer deployment and setup.
- Assisted in migration of on-premises Exchange server to Microsoft O365.
Desktop Support Dell Contractor
TEKsystems
Schaumburg, IL
04.2014 - 12.2014
- Assisted with system setup throughout hospital.
- Assisted on multiple projects throughout Alexian Brothers hospital.
- Supported end user throughout hospital on-site and remotely.
- Diagnosed end user hardware and software issues.
- Configured hardware, devices and software to set up workstations for employees.
Retail A+ Computer Tech
Micro Center
Westmont, IL
10.2012 - 04.2014
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops.
- Performed computer Hardware and Software installs.
- Built custom computers for customers.
- Repaired laptop LCD screen
- Performed OS Upgrades
- Performed in-store data recovery.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
MBA - Master of Business Administration
University of Phoenix
Phoenix, AZ 02.2020 - 07.2021
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ 08.2013 - 06.2018
Skills
Technical Support
Application installations
Technical Analysis
Hardware and software installation
Quality assurance
Software diagnosis
TCP/IP
Staff education and training
Customer service expert
Technical issues analysis
Technical documents comprehension
Mac systems
Certification
CompTia A+
Timeline
MBA - Master of Business Administration
University of Phoenix
02.2020 - 07.2021
Sr. IT Support Associate
Wolters Kluwer
06.2019 - Current
Lead Help Desk Technician
Anixter Center
04.2017 - 06.2019
Desktop Support Specialist
Draw Enterprises
04.2016 - 12.2016
Desktop Support Specialist
Orsini Healthcare
10.2014 - 04.2016
Desktop Support Dell Contractor
TEKsystems
04.2014 - 12.2014
Bachelor of Science - Information Technology
University of Phoenix
08.2013 - 06.2018
Retail A+ Computer Tech
Micro Center
10.2012 - 04.2014
CompTia Network+
04-2010
CompTia A+
02-2010