Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

L'amour Ponce

Irvine,CA

Summary

Encourages growth and fosters success while creating and maintaining a positive environment; welcomes the opportunity to work with students in completing their lessons

Overview

7
7
years of professional experience

Work History

Guest Advocate/Team Lead Trainer

Target
10.2020 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints.
  • Trained new team members to meet both the company and customer expectations.

Substitute Teacher, K-12

Corona-Norco Unified School District
02.2018 - 09.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Often worked collaboratively with other staff in order to better support special needs of students.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Education

Bachelor of Arts - Psychology/Neuroscience

Smith College
Northampton, MA
06.1993

Skills

  • Exceptional communication
  • Strong empathy
  • Stress Tolerance
  • Guest Relations

Accomplishments

  • Zoom, Canvas, Google Classroom
  • Microsoft Office Suite

Certification

CBEST (30-day Substitute teaching certificate)

Timeline

Guest Advocate/Team Lead Trainer

Target
10.2020 - Current

Substitute Teacher, K-12

Corona-Norco Unified School District
02.2018 - 09.2021

Bachelor of Arts - Psychology/Neuroscience

Smith College

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L'amour Ponce