Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Lamoy Coburn

Lamoy Coburn

Lawrenceville,GA

Summary

Human Resource professional with a desire to take on new challenges.

Consistently achieve record-high customer satisfaction rankings.

Process Improvement focus ensured to improve customer service experience.

Highly motivated decision maker who works well under pressure and is skilled at prioritizing tasks. Creative problem solver with strong analytical skills focused on reducing costs, streamlining processes, and maximizing resource utilization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Management Consultant (freelance)

Fiverr
Atlanta, GA
08.2023 - Current
  • Conducted interviews with key stakeholders to understand business needs and objectives.
  • Created detailed reports outlining findings and recommendations for management review.
  • Presented project results to internal teams and external clients in a clear, concise manner.
  • Gathered and analyzed data to identify trends, opportunities, and potential solutions.
  • Assisted in the development of performance metrics that measure progress against goals.
  • Provided strategic guidance on organizational design, process improvement, and change management initiatives.
  • Assisted leaders in understanding how to successfully oversee and improve relationships and processes.

Benefits Administrator (Client Services -AGCO Field Office)

McGriff Insurances -Truist Corporation
Alpharetta, GA
01.2023 - 08.2023
  • Collaborate with HR corporate partners to support 900 employees' cross states overseeing diverse benefits and retirement programs
  • Work closely with insurance carriers and vendors to resolve escalated problems and success of data transmission
  • Support payroll and accounting to ensure accuracy and validity of HAS accounts for funding
  • Generate reports and prepare cobra mailing
  • Collaborate with leave Vendor managing a variety of leave requests (medical, personal, disability, and FMLA)
  • Maintain retirement benefit files, update benefits in Ceridian Dayforce, process life claims, review life events and ensure life events are accurate
  • Oversee benefit enrollments and terminations, run reports, resolve claims.

HR Partner Service Coordinator (Temp)

PruittHealth Inc.
Norcross, GA
07.2022 - 01.2023
  • Responsible for onboarding corporate new hires (background and reference checks, fingerprints, drug screens, I-9 verification) weekly.
  • Conducted new hire orientation sessions and activities to ensure successful transition into the organization.
  • Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
  • Responded promptly to inquiries from internal staff members regarding employment matters.
  • Facilitated conflict resolution between employees through mediation sessions or counseling services.
  • Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
  • Drafted department-specific employee announcements.

Client Relationship Specialist

UnitedHealth Group/ LHI
New York, NY
10.2018 - 06.2022
  • Interview 911 Survivors and serve as an expert in communicating WTC Health Program Benefits and certification by NIOSH.
  • Conduct assessment that includes bio-psychosocial, functional, and behavioral needs.
  • Work alongside Providers, Office Manager, and other clinical staff to answer questions, provide recommendations, educate and influence decisions for accurate reporting and resolving discrepancies.
  • Design and implement office policies by establishing standards and procedures; measuring against standards; making necessary adjustments
  • Manage employee experience for a diverse multi-discipline by de-escalating concerns with providers, pharmacy, members, and their families
  • Coordinate with case managers and clinical staff ensuring members have access to treatment and health benefits
  • Coordinate with training team to create User guides, FAQ sheets, process maps, job aides and policies to add to Sharepoint website.
  • Conducted periodic audits of employee benefit records to ensure accuracy.

Adjunct Instructor (Part-Time)

Borough of Manhattan Community College
New York, NY
09.2019 - 12.2020
  • Developed and taught 3 credit course Public Speaking course to adult students .
  • Created syllabi to ensure that all topics were covered in accordance with the curriculum, assignments, and field exercises.
  • Held office hours weekly to answer questions from students regarding assignments or course material.
  • Provided feedback to students on their progress throughout the semester through weekly office hours
  • Assessed student performance through tests, quizzes, projects, papers, and presentations.

Education

Master of Science - Human Resource Management

Nova Southeastern University

Bachelor of Science - Management Information Systems

State University of New York College

Skills

  • Microsoft Office Suite
  • Tableau
  • MDNET
  • EPIC
  • TALEO
  • MCKESSON STAR
  • SALESFORCE CRM
  • IVR Technology
  • Blackboard
  • Oracle PeopleSoft
  • Ceridian Workforce
  • Client Administration
  • Data Gathering
  • Employee Relations
  • Performance Management
  • Client Administration
  • Benefit Administration
  • Public Speaking & Training
  • Client Support
  • Enrollment Coordination
  • Open Enrollment

Certification

Mental Health First Aid Certificate, 2019, National Counsel for Behavioral Health

References

References available upon request.

Timeline

Management Consultant (freelance)

Fiverr
08.2023 - Current

Benefits Administrator (Client Services -AGCO Field Office)

McGriff Insurances -Truist Corporation
01.2023 - 08.2023

HR Partner Service Coordinator (Temp)

PruittHealth Inc.
07.2022 - 01.2023

Adjunct Instructor (Part-Time)

Borough of Manhattan Community College
09.2019 - 12.2020

Client Relationship Specialist

UnitedHealth Group/ LHI
10.2018 - 06.2022

Master of Science - Human Resource Management

Nova Southeastern University

Bachelor of Science - Management Information Systems

State University of New York College

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Lamoy Coburn