Proactive Front Desk Student Assistant with a proven track record at Rockford University, excelling in customer service and Microsoft Office proficiency. Demonstrated ability to enhance visitor rapport and streamline front office operations, contributing to improved efficiency. Skilled in managing appointments and leveraging automated telephone systems for optimal communication and organizational support. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Hi, I’m
Lamoya Johnson
La Salle,IL
Summary
Overview
2
years of professional experience
Work History
Rockford University
Student Government Secretary
10.2023 - 07.2024
Job overview
- Demonstrated creativity and resourcefulness through developing innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating abilities to work collaboratively and effectively
- Developed strong organizational and communication skills through coursework and volunteer activities.
Rockford University
Front Desk Student Assistant
10.2022 - 06.2024
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Rockford UniversityRockford, IL
Bachelor of Science from Accounting
05.2026
University Overview
- Elected to Secretary for Student Government Association in 2024
- Multicultural Cultural Club Member
- 3.8 GPA
- Awarded the Global Citizenship Award, 2024
- Awarded the Outstanding Business Administration Student of the Year, 2024
Skills
- Scheduling appointments
- Report Generation
- Front Office Support
- Automated telephone systems
- Customer Service
- Front Desk Management
- Microsoft Office
Hobbies
Hobbies
- Writing short stories and poems
- Currently learning Spanish and Japanese
- Strong passion for learning new languages and cultures
- Excellent language comprehension and communication skills
Timeline
Student Government Secretary
Rockford University
10.2023 - 07.2024
Front Desk Student Assistant
Rockford University
10.2022 - 06.2024
Rockford University
Bachelor of Science from Accounting
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