Lamya El Hadaj
Port Orange,FL
Overview
13
13
years of professional experience
Work History
Account Receivable Specialist
Advantage Solutions
08.2023 - Current
- Handling a large volume of invoices for the company's domestic and international divisions through daily invoice processing, posting, and generating on Great Plains.
- Processed cash receipts, payment posting, and application to customer accounts.
- Issuing credit memos, discounts, chargebacks, and worked with sales to resolve invoicing discrepancies.
- Daily Updating of customer records and accounts with respect to client’s contract terms
- Played as a team lead of other A/R specialists, delegated tasks efficiently and made sure team met deadlines and delivered great results.
French Bilingual Customer Solution Specialist
WEX Inc
04.2019 - 08.2020
- Responsible for answering incoming calls and engaging with customers over the phone
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details.
Customer Service Specialist
ABC FINANCIAL SERVICES
02.2015 - 02.2017
- French and English Bilingual customer service Representative, taking inbound calls, helping, and assisting clients with their billing questions, cancelling, or freezing their accounts, fees disputes, resolving account delinquencies...etc
- Also responsible for performing outbound and sales calls
- Responding to emails and mail
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Cultural Representative
Walt Disney World
Orlando, FL
03.2013 - 06.2014
- Customer service, resolving guest complaints
- Demonstrated and sold Disney products, managing restaurant reservations, cash handling and accounting.
Educational Assistant
Lycee Regnault
Tangiers, Morocco
08.2012 - 03.2013
- Assisted students, supervising group activities, carrying out administrative tasks
- Created lesson materials, visuals, and digital presentations to supplement lesson plans
- Prepared and arranged lesson materials and displays.
French Web Content Writer (Internship)
Marketshot
Paris, France
10.2011 - 09.2012
- Web, Chat, email, and social media marketing
- Wrote, updated, and translated articles on the company's blogs and websites in French
- Web projects development and collaboration with marketing, IT, and financial teams
- Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
Education
Associate of Science in Accounting Technology Management -
Daytona State College
Daytona Beach, FL, USMaster of Science in Marketing and International Commerce -
ENCG National School of Business & Management
Professionalsummary
2+ years, 5+ years, Experience working with French speaking clients/customers in Canada and Europe, Assisting with billing process, Collecting on delinquent B2C accounts, Working knowledge and proficiency in QuickBooks and MS Office Suite-Outlook, Excel, Bilingual-French, speak, read, and write fluently, Professional verbal and written communication, Experience working remote
Timeline
Account Receivable Specialist
Advantage Solutions
08.2023 - Current
French Bilingual Customer Solution Specialist
WEX Inc
04.2019 - 08.2020
Customer Service Specialist
ABC FINANCIAL SERVICES
02.2015 - 02.2017
Cultural Representative
Walt Disney World
03.2013 - 06.2014
Educational Assistant
Lycee Regnault
08.2012 - 03.2013
French Web Content Writer (Internship)
Marketshot
10.2011 - 09.2012
Associate of Science in Accounting Technology Management -
Daytona State College
Master of Science in Marketing and International Commerce -
ENCG National School of Business & Management
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