Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lamya Holley

Lamya Holley

Windsor

Summary

Compassionate Health Care Assistant with a proven track record at Life Inc, excelling in patient-focused care and emotional support. Demonstrated expertise in vital signs monitoring and adherence to hygiene protocols, enhancing patient satisfaction through attentive service. Skilled in managing high-stress situations, ensuring comfort and safety for individuals with diverse health needs.

Overview

3
3
years of professional experience

Work History

Health Care Assistant

Life Inc
04.2023 - 12.2024
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.

Customer Service Representative

Private Home
04.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Cashier

Pizza Hut
04.2022 - 07.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

High School Diploma -

John A Holmes High School
Edenton, NC
06.2018

Skills

  • Time management
  • Patient care
  • Patient-focused care
  • Supporting personal needs
  • Attention to detail
  • Empathy and compassionate care
  • Observing responses
  • Calm under stress
  • Catheter care
  • Support services
  • Emotional support
  • Vital signs monitoring
  • Family communication

Timeline

Health Care Assistant

Life Inc
04.2023 - 12.2024

Customer Service Representative

Private Home
04.2022 - 11.2022

Customer Service Cashier

Pizza Hut
04.2022 - 07.2022

High School Diploma -

John A Holmes High School

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