Lan Lou
Brea,CA
Summary
I am a self-driven and strategic thinker, with a strong sense of planning and execution. I work effectively both independently and collaboratively within a team to solve complex projects. With a high level of patience, attention to detail, and a strong sense of responsibility, I continuously adapt to new environments and challenges. My fast learning ability and flexibility allow me to thrive in dynamic work settings.
Overview
8
8
years of professional experience
Work History
Independent Contractor
K&A Home
Irvine, CA
03.2025 - Current
- Creates and optimizes product listings on platforms on both B2B and B2C accounts.
- Ensures product photos, videos, and A+ content are high quality and compliant with platform guidelines.
- Manages seller/vendor accounts, including updating product information, handling listing errors, and uploading catalogs.
- Syncs inventory levels across channels and coordinates with fulfillment partners or warehouses.
- Tracks orders, returns, and replacements to ensure smooth customer service.
- Create Promotional Campaigns under high ROAS, and make sure it is under high rate of return.
- Uses tools (Jungle Scout, etc.) to perform keyword research and competitor analysis.
E-Commerce Manager
Acme Furniture Industry Inc.
City Of Industry, CA
10.2024 - Current
- Developed a comprehensive e-commerce strategy to increase online sales.
- Managed online marketing and promotional calendars by integrating campaigns and daily promotional offers.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Established relationships with third-party vendors for sourcing products or services needed by customers.
- Monitored competitors' websites and pricing structures to ensure competitive positioning within marketplaces.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
- Coordinated with marketing team to develop promotional campaigns for products on the website.
E-Commerce Operations Manager
Devion Furniture
Ontario, CA
09.2020 - 10.2024
- Weekly meeting with Wayfair to supervise the general operation of the Third Party B2C account to increase the monthly sales revenue by conducting a business review.
- Evaluated current business processes and made recommendations for improvements based on industry trends.
- Monitored inventory levels and placed orders for additional stock as required.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Oversaw inventory management systems to ensure accurate stock levels across multiple warehouses and locations.
- Monitored website performance, identified problems, and created solutions to improve user experience.
- Conducted market research and reported on competitors.
- Worked effectively in team environments to make the workplace more productive.
Category Specialist
Star Home Living Corp.
Fontana, CA
12.2019 - 10.2024
- Researched competitors, economics, and other key facets to better understand current market trends.
- Developed targeted lists and new business opportunities, accelerating the sales process to achieve results.
- Processional skilled in several third-party online platforms (B2B, B2C accounts).
- High efficiency in processing invoices in QuickBooks (online and desktop).
- Multitasking by doing new orders, replacements, and credit disputes at the same time.
- Arrange the pickup time with multiple carriers (KKW, NRS, FedEx, Estes, Mountain Valley, etc.).
Senior Sales Associate
AT&T Wireless
Rowland Heights, CA
08.2017 - 11.2019
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives, and achieved established goals.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Educated and assessed customer needs to provide assistance and information on product features.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
MBA - Business Administration And Management
International American University
MBA05-2019
Master of Science - Economics
University of Utah
Salt Lake City, UT05-2017
Associate of Arts - Economics
Highline College
Seattle, WA12-2014
High School Diploma -
John Paul College
Brisbane, Australia10-2011
Skills
- E-commerce strategy
- Promotional campaigns
- Inventory management
- New business development
- Multitasking
- Analytical thinking
- Self motivation
- Interpersonal communication
- Strategic planning
- Client retention
- Marketing strategy development
- Effective communication
- Teamwork and collaboration
- Problem-solving
Affiliations
- Chinese Class TA during my study in University of Uath
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Independent Contractor
K&A Home
03.2025 - Current
E-Commerce Manager
Acme Furniture Industry Inc.
10.2024 - Current
E-Commerce Operations Manager
Devion Furniture
09.2020 - 10.2024
Category Specialist
Star Home Living Corp.
12.2019 - 10.2024
Senior Sales Associate
AT&T Wireless
08.2017 - 11.2019
MBA - Business Administration And Management
International American University
Master of Science - Economics
University of Utah
Associate of Arts - Economics
Highline College
High School Diploma -
John Paul College
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