Lan Mi
Placentia,CA
Summary
Versatile Project Manager with a proven track record at LA Care, excelling in translation accuracy and vendor management. Demonstrated expertise in leveraging Translation TMS with Trados and strong self-development skills. Achieved over 99% KPI for two consecutive years, showcasing exceptional work planning and prioritization.
Overview
17
17
years of professional experience
Work History
Project Manager
LA Care
Los Angeles, California
04.2022 - 07.2024
- Daily coordination duty among in house departments, translation vendors and C&L team to ensure documents are translated accurately from English to all 11 threshold languages
- Weekly and monthly management meetings ensure communication with stakeholders on projects are up to date.
- Ongoing efforts to ensure the quality and accuracy of translations by updating vendor procedures, conducting third-party vendor reviews, and in-house linguistic monitoring.
- Side duties include, but are not limited to, creating department newsletter announcements, enhancing the translation delivery process, and self-improvement in management skills by taking online courses, etc.
Program Specialist (Chinese Language)
CalOptima
Orange, CA
02.2018 - 03.2022
- Threshold language Chinese Linguistics under C&L
- Chinese translator and reviewerfor all CalOptima written documents required
- Interpreter request coordinator for member services
- Coordinate amount provider offices, members and vendors
- Alternative format coordinator
- Chinese English bilingual evaluator for internal and external hire
- 100% KPI for 2 consecutive years and over 99% overall years
Billing Specialist
Shiwen Liu Pain Clinic
Huntington Beach, CA
02.2010 - 03.2018
- Claim billing, insurance specialist 08’- 17’
- Studied insurance billing through attending seminars online and on-sites
- Billing for acupuncturist clinic from 2008 through current
- Solve all insurance and claim complaints on daily basis
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Leveraged integrated billing software to submit accurate claims.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Graphic Designer
ZyXEL Communication
Anaheim, CA
01.2009 - 01.2012
- Selected colors and themes while adding functionality to create new designs.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Maintained company websites updating with new products and corporate announcements as necessary.
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Oversaw product design, print design and marketing collateral from concept to completion.
Graphic Design Intern
Delta Creative Inc. City of Industry CA
01.2008 - 01.2009
- Assist art director to accomplish product portfolio and create various promotional fliers.
Education
Master - Motion
Pasadena Art Center
01.2008
BFA - Graphic Design
Cal State Fullerton
01.2003
Skills
- Strong self-studying and self-developing skills
- Translation TMS with Trados
- Consecutive Translation
- Translation Accuracy
- Terminology Consistency
- Work Planning and Prioritization
- Vendor schedule Coordination and Management
- Alternative Format coordination
Contact
Placentia, CA 92870
Languages
- Chinese language, Proficient in reading and writing in both Chinese (mandarin) and English language
- 3
Timeline
Project Manager
LA Care
04.2022 - 07.2024
Program Specialist (Chinese Language)
CalOptima
02.2018 - 03.2022
Billing Specialist
Shiwen Liu Pain Clinic
02.2010 - 03.2018
Graphic Designer
ZyXEL Communication
01.2009 - 01.2012
Graphic Design Intern
Delta Creative Inc. City of Industry CA
01.2008 - 01.2009
Master - Motion
Pasadena Art Center
BFA - Graphic Design
Cal State Fullerton