La Né Scott
Summary
Dynamic and results-driven Customer Success and Sales Operations Professional with a Marketing degree. Over a decade of experience optimizing client relationships,
onboarding, and operational efficiencies in SaaS and B2B environments. Adept at behavioral
pattern recognition, driving process improvements, and
enhancing user adoption through strategic onboarding. Passionate about learning, sharing knowledge, and delivering measurable business impact.
Overview
2026
2026
years of professional experience
Work History
Support Specialist
Sage Surfaces
2025 - Current
- Provided support for customers, resolving inquiries and issues effectively.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Implemented process improvements that increased operational efficiency and reduced resolution time.
Client Onboarding/Customer Success Manager
Mechanic Advisor
2022 - 2022
- Led client onboarding and training initiatives, enhancing product adoption.
- Managed customer inquiries, ensuring timely resolution and satisfaction.
- Collaborated with cross-functional teams to drive product improvements based on customer feedback.
- Documented and analyzed customer data to identify trends and inform strategic initiatives.
- Trained new accounts on internet marketing programs, upselling additional services.
Customer Success Manager
Tangent Solutions
2019 - 2021
- Founding Customer Success Manager, implemented the Customer Success
structure from contract renewal. - Managed 85+ client accounts, providing training on SaaS platforms and
contract renewals. - Developed customer onboarding processes to enhance user experience and satisfaction.
- Collaborated with cross-functional teams to identify and resolve client issues promptly.
- Conducted regular check-ins with customers to ensure product adoption and engagement.
- Analyzed customer feedback to recommend improvements in service delivery.
- Facilitated communication between customers and internal teams for seamless issue resolution.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created workflow documentation to assist and educate customers on software functionality
Inside Sales Advisor
Tesla
2018 - 2019
- Engaged customers to identify needs and recommend tailored Tesla solutions.
- Exceeded company baseline metrics for customer contacts, hand-offs, and orders
Sales Operations Manager
MechanicNet Group, Inc.
2007 - 2018
- Managed onboarding for 100**+ new clients per month**, streamlining the
process for efficiency. - Managed a team of 5 employees, overseeing daily operations and task
delegation. - Reported directly to executive leadership on sales performance and process
improvements. - Increased process efficiency by 98% through CRM (Salesforce) optimization and cross-team collaboration.
- Led cross-functional teams to streamline sales processes and improve operational efficiency.
- Implemented data-driven strategies to enhance sales forecasting accuracy and team performance.
- Developed training programs for new sales staff, fostering knowledge retention and skill advancement.
- Analyzed market trends and customer feedback to inform product development and marketing strategies.
Education
Bachelor of Science - Business, Management, Marketing & Related Support
University of Phoenix
Skills
- Customer Success and Client Relationship Management
- SaaS Onboarding and User Adoption Strategies
- Sales Operations and CRM Management (Salesforce, HubSpot)
- Contract Renewals and Retention Strategies
- Process Optimization and Business Intelligence
- B2B Sales and Account Management
- Training, Mentorship and Cross-functional Collaboration
- Data Analysis and Reporting
Timeline
Support Specialist
Sage Surfaces
2025 - Current
Client Onboarding/Customer Success Manager
Mechanic Advisor
2022 - 2022
Customer Success Manager
Tangent Solutions
2019 - 2021
Inside Sales Advisor
Tesla
2018 - 2019
Sales Operations Manager
MechanicNet Group, Inc.
2007 - 2018
Bachelor of Science - Business, Management, Marketing & Related Support
University of Phoenix