Hi, I’m
Lana Newberry
Burleson
Summary
Experienced healthcare and animal welfare professional with 24+ years in patient-centered care and a decade in outreach, volunteer coordination, and community engagement. Blend of clinical expertise, training and education, and a passion for advocacy, also specializing in building relationships with veterinary professionals, organizations, and the pet parent community. Recognized for empathetic communication and strong interpersonal skills, leading successful volunteer programs and fostering connections with local business leaders to raise awareness for shelter crisis in Fort Worth. Dedicated to Lap of Love's mission, offering comfort, dignity, and support during life's most tender moments.
Overview
27
years of professional experience
Work History
City Of Fort Worth | Code Compliance | ACC
VOLUNTEER MANAGER
02.2024 - Current
Job overview
- Coordinate all aspects of the FWACC volunteer program, including recruitment, retention, training, and scheduling.
- Serve as the primary point of contact for volunteers, facilitating communication between volunteers, shelter staff, and outbound teams while building strong relationships.
- Developing and implementing strategies to recruit new volunteers.
- Managing the application process, conducting background checks, and providing orientation and role-specific training.
- Creating and managing volunteer schedules to ensure adequate support for shelter operations and events.
- Developing, implementing, and enforcing volunteer program policies and procedures.
- Work closely with Outbound supervisor to revamp and restructure the FWACC Volunteer program ensuring to meet the needs of the shelter and create structure in the program.
- Developed new virtual orientation and virtual trainings as well as in-person orientation, provide tour of facility, and hands on trainings for dog handling.
- Continuously evaluating the effectiveness of the volunteer program and identifying areas for improvement.
- Working closely with shelter staff, outbound teams, and other departments to integrate volunteers into the organization's operations.
- Implementing strategies to recognize and retain volunteers, fostering a positive and supportive environment.
- Maintaining accurate volunteer records and utilizing volunteer management software (e.g., Galaxy - Get Connected).
- Ensuring the safety of volunteers, staff, and animals, and compliance with relevant regulations.
- Use Canva to create marketing materials used for Outreach, Education, Recruitment, Adoption Events, Social Media management, and also to create training programs.
- Facilitate virtual meetings with group organization leaders, team leaders, or other staff members on an as needed basis.
- Support volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Screen volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Develop and implement training modules for volunteers and mentors, bringing program participants up to speed on standard operations.
- Manage volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Develop volunteer policies and procedures, handbooks and guidelines for volunteers.
- Hold volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
- Attend community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
- Meet with staff and department managers to maintain currency on volunteer opportunities within each department.
- Create contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Plan and document volunteer training provided, design and modify training programs as needs/policies change in shelter.
- Coordinate team-building activities and celebratory events for volunteers and mentors.
- Track volunteer applications and conduct background checks to facilitate participation in volunteer programs.
- Facilitate onboarding of all new volunteers & new fosters, distribute welcome letters with background check links, and distribute "letters of approval" emails to all new FWACC Approved Volunteers
- Distribute virtual training videos/quizzes, input scores/when qualified, input all photos and notes into Pet Point (animal shelter software) that are uploaded via QR codes on Evaluation Forms regarding dogs in shelter.
- Recruit and train new volunteers on volunteer program goals and objectives.
- Developing and implementing programs for volunteers and fosters to be involved in order to foster relationship building, enhance retention, and involve community outreach and recruitment.
- Schedule and facilitate Group Service Days with local organizations and corporations from across the DFW area who would like to give back to the community by volunteering at the shelter.
- Conduct disciplinary discussions with volunteers as necessary, document incidents, and maintain accurate records of all related data.
Curative
CLINICAL SEARCH CONSULTANT
09.2022 - 09.2023
Job overview
- Made 1st placement in first 3 months, less than 30 days after began sourcing for it - 5 total placements in 9 months - 2 searches filled in less than 60 days - 1 search with new client turned into two repeats - making it three searches and 3 placements in less than 60 days.
- Baby VIP 6 out of 9 months.
- Conduct phone interviews to assess candidates relevant specialties, experience, and needs as they relate to practice, community, geographical, and financial.
- Develop recruiting strategies to identify qualified candidates and build network.
- Evaluate strengths and weaknesses of candidates through effective screening processes.
- Coordinate schedules to arrange management interviews with candidates.
- Study job descriptions and qualifications to determine candidate requirements.
- Emphasize job benefits and perks to candidates to improve organization's attractiveness.
- Collaborate with BD counterpart regarding candidate salary determinations.
- Pre-screen resumes prior to sending to corporate hiring managers for consideration.
- Write job postings and job descriptions for boards.
- Perform onsite, and virtual profiles of Hospitals, FQHCs, and Private Practice clinics with CEOs, Medical Directors, InHouse Recruiters, Physician and key decision makers.
- Write Project Assessments from information gathered on Profile in order to present job accurately and effectively.
- Facilitate weekly or bi-weekly virtual calls with clients to update on progress of candidate.
- Write Candidate Summaries to provide to clients along with CV when submitting candidates.
- Facilitated Pre- and Post-Interview Calls with candidates and clients.
- Create email and text campaigns to recruit candidates for specific job searches.
- Work with clients through recruitment process, consult as needed and stay in communication via phone calls, text, email.
Winslow's Wine Cafe | Winslow's Wine Cellar
SPECIAL EVENTS MANAGER
02.2022 - 08.2022
Job overview
- Plan, coordinate, and manage all private and special restaurant and wine cellar events according to number of guests, date, time, and food/drink requirements.
- Promptly respond to e-mails, phone calls, texts, and social media, regarding scheduling reservations, private events, PR, charitable events, or other marketing for Cafe or Cellar.
- Managed administrative logistics of events planning, consultations, event booking, and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Interviewed clients to understand event scopes of work and establish budgets.
- Monitored and controlled event expenditures to meet budgets.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented protocols and procedures to effectively manage planning process.
- Utilized social media to promote events and increase attendance responsibilities as listed above.
Ballard Family Dentistry
REGISTERED DENTAL HYGIENIST-LEAD
01.2020 - 08.2020
Job overview
- Utilized Dentrix computer software to create treatment plans and recall appointments, perform digital radiographs, take digital intra-oral photos, and perform 3D/CT imaging.
- Worked with dentist to develop treatment plans for best care for patients and execute treatment needed with utmost care and attention.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Carried out advanced dental cleaning services.
- Improved and developed knowledge through continuing education courses and seminars.
- Used Diode laser in treatment when needed.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
Harris Parkway Dental Care
REGISTERED DENTAL HYGIENIST- LEAD
01.2008 - 01.2020
Job overview
- Performed digital radiographs and took digital intra-oral photos and 3D/CT imaging using Dexis dental software.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Used Diode laser therapy in treatment when needed.
- Interpreted patients dental radiographs.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and using other adjuncts appropriate for their needs.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Improved and developed knowledge through continuing education courses and seminars.
- Capably performed prophylaxis in absence of periodontal disease or gingivitis.
- Carried out advanced dental cleaning services.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Cared for patients with special needs by providing a safe place for them to receive care and adapting to their needs, providing education related to specific procedures and communicating with caregivers.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
- Created treatment plans for best
patient care and performed procedures with utmost care and attention to detail. - Keep inventory on all hygiene expendables and non-expendables, order as needed to keep items stocked for all hygienists.
- Meet with vendors, schedule lunch n learns to keep up with new products.
- Write effective narratives and appeals for insurance claims.
- Attend dental conferences to network with suppliers and to keep up with current technology.
Heather Martinson, DDS
REGISTERED DENTAL HYGIENIST- LEAD
01.2008 - 01.2010
Job overview
- Same responsibilities as listed above.
Ultradent Products, Inc.
TERRITORY ACCOUNT MANAGER
01.2004 - 01.2006
Job overview
- Facilitated hands-on CE courses for dentists, hygienists, and dental assistants, as well as for dental students and faculty.
- Provided support, sales, and product education to Private Dental Practices, Corporate Practices, and practices that are Government related and to Dental Schools.
- Organized meetings and lunch-and-learns to educate dental teams about products and demonstrate how to use them, analyzed business and ordering trends, represented Ultradent at dental conferences around country and attended biannual company-wide meetings.
- Increased sales in territory by cold calling and growing current accounts by setting up appointments with general dentists, orthodontists, endodontists, periodontists, and other dental professionals in region.
- Managed personal expense and mileage report and successfully achieved goal of 8% growth and generated sales of over $270,000.
Education
UNIVERSITY OF OKLAHOMA COLLEGE OF DENTISTRYOklahoma City, OK
Bachelor of Science from Dental Hygiene
REDLANDS COMMUNITY COLLEGEEl Reno, OK
Associate of Arts
Skills
- Community outreach
- Mission Driven
- Networking & Relationship Building
- Empathetic
- Effective time management, prioritizing, organization, & scheduling
- Public speaking
- Strong Interpersonal Skills
- Proficient in technology: CRMs, Microsoft 365, and G Suite
- Works well independently or collaboratively/Adaptable
- Team Building/Leadership
- Social media management
- Effective written and verbal communication
- Detail-oriented
- Effective problem resolution
Timeline
VOLUNTEER MANAGER
City Of Fort Worth | Code Compliance | ACC
02.2024 - Current
CLINICAL SEARCH CONSULTANT
Curative
09.2022 - 09.2023
SPECIAL EVENTS MANAGER
Winslow's Wine Cafe | Winslow's Wine Cellar
02.2022 - 08.2022
REGISTERED DENTAL HYGIENIST-LEAD
Ballard Family Dentistry
01.2020 - 08.2020
REGISTERED DENTAL HYGIENIST- LEAD
Harris Parkway Dental Care
01.2008 - 01.2020
REGISTERED DENTAL HYGIENIST- LEAD
Heather Martinson, DDS
01.2008 - 01.2010
TERRITORY ACCOUNT MANAGER
Ultradent Products, Inc.
01.2004 - 01.2006
UNIVERSITY OF OKLAHOMA COLLEGE OF DENTISTRY
Bachelor of Science from Dental Hygiene
REDLANDS COMMUNITY COLLEGE
Associate of Arts
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