Lana Agha
Brooklyn,NY
Summary
Reliable, consistent and hard working looking to expand my experience and knowledge to new horizons. Very open to learning and adapting to new environment, and experience working with great individuals. Great multitasker and strong team player.
Overview
8
8
years of professional experience
Work History
Lead Patient Care Coordinator
TLC Physical Theraphy
07.2022 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Trained new staff on filing, phone etiquette and other office duties.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
Physical Therapy Office Manager
Optimum Health
05.2021 - 06.2022
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled all Insurance related tasks such as requesting authorizations, verifying eligibility and benefits for Physical
- Knowledge in Workers Compensation and No Fault cases
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitoring of employees performance and developed a weekly performance feedback meetings to improve quality of work.
Lead Front Desk Coordinator
NYU Langone Ambulatory Center, Optimum Health Physical Therapy
01.2020 - 05.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Open line of communication with management in regards to providing excellent patient care and satisfaction
Front Desk Receptionist
Optimum Health Physical Therapy
05.2016 - 01.2020
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
Education
Associate Degree - Business
Borough of Manhattan Community College of The City University of New York
New York, NY06.2024
High school Diploma -
Fort Hamilton High School
Brooklyn, NY06.2018
Skills
- Strong team player, organized and detail-oriented
- Time management
- Excellent customer service
- Work under pressure and multitasking
- Leadership and conflict resolution
- Customer Service
- Critical Thinking Skills
- Strategic Networking
- Quality Assurance
- Administrative Supervision
- Scheduling
- Documentation
- Effective Time Management
Timeline
Lead Patient Care Coordinator
TLC Physical Theraphy
07.2022 - Current
Physical Therapy Office Manager
Optimum Health
05.2021 - 06.2022
Lead Front Desk Coordinator
NYU Langone Ambulatory Center, Optimum Health Physical Therapy
01.2020 - 05.2021
Front Desk Receptionist
Optimum Health Physical Therapy
05.2016 - 01.2020
Associate Degree - Business
Borough of Manhattan Community College of The City University of New York
High school Diploma -
Fort Hamilton High School
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