Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Lana Armstrong

Hillsboro,OR

Summary

Dynamic and results-oriented professional with a proven track record at Target, excelling in customer service and teamwork. Demonstrated leadership by training new team members and enhancing team efficiency. Skilled in cash handling and problem-solving, significantly improving customer satisfaction. Committed to maintaining high safety and cleanliness standards, fostering a positive and productive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Target
04.2022 - 12.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Improved customer satisfaction by quickly helping each person find desired items.

Crew Member

McDonald's
10.2021 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Associate of Science - Medical Technology

Portland Community College
Portland, OR
06-2028

High School Diploma -

Century High School
Hillsboro, OR
06-2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Following instructions
  • Cash handling
  • Collaboration and teamwork
  • Cleaning
  • Leadership qualities
  • Workplace safety
  • Money handling
  • Computer skills

Certification

CPR & AED Certified

Certified Medical Assistant

Languages

English
Native or Bilingual

Interests

  • Knitting and Crocheting
  • Electronics and Circuit Building
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Crafting and DIY Projects
  • Video Gaming
  • Strategy Games
  • Fashion and Style
  • Playing Sports

Timeline

Team Member

Target
04.2022 - 12.2024

Crew Member

McDonald's
10.2021 - 04.2022

Associate of Science - Medical Technology

Portland Community College

High School Diploma -

Century High School

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Lana Armstrong