Lana Arnold
Greenwood,IN
Summary
Program analysis professional with strong skills in data evaluation, program management, and process improvement. Proven track record in driving results through effective collaboration and adaptability to evolving requirements. Expertise in leveraging analytical tools, problem-solving, and stakeholder communication to deliver impactful solutions. Known for reliability, strategic thinking, and focus on achieving organizational goals.
Overview
36
36
years of professional experience
Work History
Program Analyst
U.S. Department of Housing and Urban Development
12.2020 - Current
- Accepted Program Analyst position after completing tasks for both the Program Analyst position and Financial Analyst position for over a year.
- Continued as Lead Financial Analyst training junior analysts on program regulations and monitoring the team's financial tasks and workload.
- Monitored HUD Public Housing Program and Housing Voucher Program performance against established benchmarks, keeping the team informed of actions needed to realign with desired outcomes.
- Trained Public and Indian Housing team members on new software tools, improving overall productivity and efficiency.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Assisted in increasing the regional performance position of the Indianapolis Public and Indian Housing team from last to second of 7 offices in overall performance; first in two performance metrics.
Financial Analyst
United States Department Of Housing And Urban Development
10.2018 - 12.2020
- Conducted detailed financial analysis for 28 Public Housing Authorities to identify and evaluate changes in operations, trends and potential areas of improvement.
- Strengthened relationships with external partners through timely communication and collaboration.
- Enhanced team productivity, leading initiatives to improve financial analysis tools and techniques.
- Assisted in preparation of presentations, data tables and other documents for stakeholder meetings and trainings.
- Trained new analysts on best practices in financial reviews, audits, and funding calculations contributing to a stronger overall team performance.
Account Executive
United States Department Of Housing And Urban Development
07.2012 - 10.2018
- Monitored 63 low-income multifamily housing properties simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted stakeholder satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted financial reviews, trend analysis, and financial risk assessments for all properties in assigned portfolio.
- Reviewed audited financials for program compliance.
Area Technician
USDA Rural Development
05.2008 - 07.2012
- Successfully completed all assigned tasks within designated timeframes, demonstrating a strong commitment to meeting or exceeding performance expectations for multifamily portfolio in southwest Ohio.
- Ensured compliance with government regulations for USDA Rural Development multifamily loans through consistent monitoring and compliance reviews.
- Provided technical expertise to other team members, fostering a collaborative working environment focused on continuous improvement.
Bookkeeper
First National Bank
09.2006 - 12.2007
- Effectively processed banking transactions for accurate internal and external reports.
- Successfully assisted in preparing monthly financial reports.
Loan Processor
Alligriff Mortgage Corporation, Inc.
11.1997 - 03.2006
- Reviewed FHA, VA, USDA Rural Development, and Conventional loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues for mortgage applications.
Office Manager
Inland Mortgage Company
09.1989 - 05.1996
- Independently created marketing and outreach program to foster new client relationships and improve existing relationships.
- Provided exceptional customer service when addressing client inquiries or concerns for mortgage loan applications.
- Managed loan processing staff while maintaining caseload for branch manager and breaking monthly and annual records for closings in numbers and dollars.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT09-2019
Bachelor of Science - Business Administration
Wilmington College
Wilmington, OH05-2000
Skills
- Regulatory compliance
- Requirement gathering and analysis
- Attention to detail
- Multitasking Abilities
- Analytical skills
- Excellent communication
- Teamwork and collaboration
- Proficient in Microsoft 365 - Word, Excel, PowerPoint, Outlook; Power BI, and Teams
Timeline
Program Analyst
U.S. Department of Housing and Urban Development
12.2020 - Current
Financial Analyst
United States Department Of Housing And Urban Development
10.2018 - 12.2020
Account Executive
United States Department Of Housing And Urban Development
07.2012 - 10.2018
Area Technician
USDA Rural Development
05.2008 - 07.2012
Bookkeeper
First National Bank
09.2006 - 12.2007
Loan Processor
Alligriff Mortgage Corporation, Inc.
11.1997 - 03.2006
Office Manager
Inland Mortgage Company
09.1989 - 05.1996
Bachelor of Science - Accounting
Western Governors University
Bachelor of Science - Business Administration
Wilmington College
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