Lana Baccam
DesMoines,IA
Summary
Efficient cocktail server with over 10 years in a dynamic casino setting. Proven track record in streamlining service operations, effective communication, and alcohol awareness to enhance guest experiences and drive satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Records & Imaging
Iowa Department Of Revenue
04.2026 - Current
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Cocktail Server
Prairie Meadows Casino, Racetrack, & Hotel
02.2016 - 04.2026
- Provided exceptional customer service in fast-paced casino environment, ensuring guest satisfaction.
- Managed beverage orders efficiently, delivering drinks promptly to enhance guest experience.
- Collaborated with kitchen and bar staff to streamline service operations during peak hours.
- Maintained knowledge of menu items and drink specials, assisting guests with recommendations.
Education
High School Diploma -
Mt Pleasant High School
Mt Pleasant IA 05.1992
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Team Players
Accomplishments
- Delivered exceptional, personalized serving experiences during peak hours
- Managed daily cash and credit transactions with accuracy
- Memorized an extensive cocktail items for rapid and accurate order execution
- Reduced guest wait times by implementing a new table rotation and communication system with bartender staff
- Boosted high-margin beverage sales through extensive mixology and wine pairing knowledge
Certification
- Quickly adjust to new situations and learning modes
- Open to new ideas and flexible in thinking
- Persistent in facing challenges and learning from failures
- Share thoughts, questions, ideas and solutions
- Work together as a team to reach a goal using individual talents and knowledge
Languages
Laos
Native or Bilingual
Timeline
Records & Imaging
Iowa Department Of Revenue
04.2026 - Current
Cocktail Server
Prairie Meadows Casino, Racetrack, & Hotel
02.2016 - 04.2026
High School Diploma -
Mt Pleasant High School