Lana Beason
Summary
Dynamic individual with a strong work ethic and a passion for evolvement. I possess qualities and experience such as, but not limited to, fast-paced work environments, superb social/psychological skills, optimal customer service, innovative and creative thinking, analyzing and driving business sales, and leadership skills. I aspire to learn infinitely, and execute my work contributions impeccably.
Overview
8
8
years of professional experience
Work History
Bartender
The Stillery
09.2020 - 04.2024
- Managed bar while maintaining multiple server tickets regarding all alcohol (full restaurant, full bar)
- Operated solo through high volume/high stress shifts
- Preparation for high volume shifts such as personal inventory of popular liquors/beers based off projected sales and the memorization of patrons; stocking and back up stock of all bar ware
- Engaged in small talk with patrons to build rapport and earn repeat business
- Invested time towards the complete knowledge of alcohol products, recipes, bar ware, and techniques in order to answer all questions exceptionally, make recommendations, utilize up-selling techniques, etc.
- Multi-tasked to meet customer, co-servers, and business operational needs
- Operated register and POS system and handled cash/card transactions
- Opened and closed solo, assigned and closed cash on till
- Collaborated with management to plan and execute special events/promotions to boost traffic and profits
- Maintained optimal customer service for an encore experience
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Retail Sales Manager
Ulta Beauty
01.2018 - 07.2020
- Recruited, interviewed, and hired talented people offering exceptional qualities and experience to company
- Led employee performance evaluations with constructive feedback and rewarded top sales performance
- Positively impacted product relevance through precise distribution, merchandising, and display techniques
- Maintained inventory accuracy
- Motivated higher sales through incentives, friendly competitions, and positive reinforcement of exceptional practices
- Improved profitability by executing daily, weekly, and monthly floor plan changes
- Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations within company policies
- Boosted store profit into regional top percentages though sales, service, and loss prevention incentives
- Utilized top sells techniques to exceed sales goals
- Analyzed and communicated sales reports to enhance sales performance
- Product knowledge and in-depth information for optimal customer service
- Partnered with vendors
- Implemented ongoing staff development to help employees achieve better growth potential
- Handled high volume sales with all forms of payment, balancing cash drawers and safe with 100% accuracy; investigating and reporting any discrepancies while in direct contact with LP
- Supervised employees and catered to needs regarding strengths and weaknesses, and scheduling
- Scheduled to optimize coverage
- Resolved issues with IT
- Created excellent guest experience to cultivate loyalty and retention
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential
Lead Cashier
Zaxby's
09.2016 - 01.2018
- Operation of cash register, collected payments, and provided accurate change
- Maintained positive attitude and work ethic in fast-paced environment
- Assisted with purchases and all menu knowledge
- Assisted with completing beginning and end-of-day counts and securing funds to prevent loss or theft
- Trained new employees in cashiering procedures and customer service
- Learned roles of other departments to provide coverage and business operational excellence
- Completed daily recovery tasks to maintain organization and cleanliness standards
- Collaborated with team to deliver timely service.
Business Representative
CD Cellar
09.2016 - 09.2017
- Kept apprised of emerging trends and provided customer service to assist in selections
- Brainstormed promotions and marketing strategies
- Maintained knowledge of such promotions, policies, and security practices
- Answered incoming calls to provide correct company information
- Arranged new merch in ways that are pleasing to the eye to encourage sales
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep areas well stocked, organized, and current
- Won store sales competitions and surpassed sales goals
- Processed orders and coordinated product delivery
- Executed social media promotions and maintained an up-to-date business profile.
Waitress/Head Hostess
Lone Star
01.2016 - 09.2016
- Placed and served orders for guests in an efficient and timely manner to ensure guest satisfaction
- Planned and executed parties for guests, including coordinating and preparing tables
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Handled guests complaints and promoted a positive dining experience by maintaining a pleasant attitude in all situations
- Maintained knowledge of menu items, specials, hours, and wait times to ensure guest satisfaction
- Answered calls to provide any information, and to take reservations and orders
- Completed side work and closing duties
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with patrons.
Education
Gadsden State Community College
Oxford, ALGED -
Jacksonville High School
Jacksonville, AL01.2018
Skills
- Goal-oriented
- Positive attitude
- Customer service
- Divergent thinking
- Essential sales techniques
- Team player attitude
- Sales management/project management
- Staff development
- Strong communication and writing skills
- Social/Psychological skills
- Beverage Preparation
- Memorization of bar recipes/classic cocktails and shots
- Changing beer kegs/stocking all beer
- Systems and report analysis
- Professional business etiquette
- Efficient cash handling
- Flexible/adaptable
- Strong multitasking
- Liquor, beer, and wine knowledge
- Open to learning and extensive training
- Organizational ability
- Cleanliness and hygiene
- Engaging personality
- Memory retention
- Service-oriented mindset
- Bar Equipment Familiarity
- Responsible Alcohol Service
- Highly reliable
Timeline
Bartender
The Stillery
09.2020 - 04.2024
Retail Sales Manager
Ulta Beauty
01.2018 - 07.2020
Lead Cashier
Zaxby's
09.2016 - 01.2018
Business Representative
CD Cellar
09.2016 - 09.2017
Waitress/Head Hostess
Lone Star
01.2016 - 09.2016
Gadsden State Community College
GED -
Jacksonville High School