Lana Branch
Winona,MS
Summary
After attending Northwest Community College I plan to work in a salon for a couple of years to build up clientele and experience. After I have worked under someone for a while I would like to open my own salon.
Overview
3
3
years of professional experience
Work History
Zip Line Operator
Old Mountain Outdoor Adventure
09.2021 - Current
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to participants.
- Resolved conflicts that arose between participants by listening to complaints and finding appropriate solutions.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Provided feedback and guidance to program participants regarding progress and development.
- Kept athletic and games equipment and facilities organized and maintained.
Barista
Universal Nutrition
06.2020 - 09.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree -
Winona Secondary School
Winona, MS05.2023
Skills
- Safety Requirements
- Community Safety
- Reading Comprehension
- Active Participation
- Emergency Rescue Procedures
- Closing Procedures
- Friendly, Positive Attitude
- Time Management
- Safety Procedures
- Customer and Service-Oriented
- Memorization Skills
Additional Information
It would be a great opportunity for me to receive any scholarships or financial help with my college expenses because my parents got divorced when I was 7 years old and my father no longer speaks to me. My mother is a middle school art teacher who loves her job but sadly teachers are very underpaid in Mississippi.
Timeline
Zip Line Operator
Old Mountain Outdoor Adventure
09.2021 - Current
Barista
Universal Nutrition
06.2020 - 09.2020
No Degree -
Winona Secondary School
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