Lana Browning
Yorktown
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Tour Guide and Retail Salesperson
Patriot Tours and Provisions
Yorktown, VA
06.2023 - 08.2025
- Organize merchandise attractively to maximize sales
- Manage inventory efficiently to improve the bottom line
- Engage customers and handle concerns proactively
- Plan tour routes
- Train and coach participants and new hires on equipment operation
- Educate guests about the area’s history, personalizing the experience to enhance their appreciation
- Maintain equipment for optimal usage, including Segways, e-bikes, kayaks, paddle boards & beach gear
- KEY TAKEAWAYS: Anticipate hiccups and prepare for filling time with value added options. Create a system for recognizing merchandise wins and control losses.
Counselor
Girls Sports Academy
Williamsburg, VA
06.2025
- Coach and support girls age 6 through 15 by “Building the Girl”
- Create a positive and challenging atmosphere for the girls to thrive in sports and in life
- Teach them to be unique, show kindness and sportsmanship while still being competitive
- KEY TAKEAWAYS: Check for understanding of activity and encourage patience in the group. Adapt quickly with Plan B.
Concessions and Ticket Sales
York High School Athletics
Yorktown, VA
08.2022 - 06.2025
- Inventory control and ensure food safety
- Prepare and serve food and drinks
- Maintain cleanliness and organization
- Provide information about events and pricing
- Manage online and in-person concession and ticket sales
- KEY TAKEAWAYS: Manage customers’ expectations during peak rush and prep during downtime.
Mentorship and Internship
Patriot Tours and Provisions
Yorktown, VA
08.2023 - 06.2025
- Learn how to efficiently run a seasonal business
- Select inventory based on a variety of customer segments
- Budget and anticipate revenue and expenses
- Understand basic accounting concepts
- Learn employee management and payroll
- Operate within required guidelines of locality licenses and permits
- KEY TAKEAWAYS: Hands-on experience in small business management. Balancing payroll and inventory while meeting customer needs and expectations.
Education
Bachelor of Science - Sport and Entertainment Management
University of South Carolina
Columbia, SC05-2029
High School Diploma -
York High School
Yorktown, VA06.2025
Skills
- Adaptable
- Customer Engagement
- Effective Time Management
- Problem-Solver
Timeline
Counselor
Girls Sports Academy
06.2025
Mentorship and Internship
Patriot Tours and Provisions
08.2023 - 06.2025
Tour Guide and Retail Salesperson
Patriot Tours and Provisions
06.2023 - 08.2025
Concessions and Ticket Sales
York High School Athletics
08.2022 - 06.2025
Bachelor of Science - Sport and Entertainment Management
University of South Carolina
High School Diploma -
York High School