Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Awards
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Helana "Lana" Burkett

Helana "Lana" Burkett

Chilton,USA

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Experienced with organizing and maintaining comprehensive medical records. Utilizes expertise in patient documentation to ensure accurate and compliant records. Knowledge of healthcare regulations and confidentiality practices.

Healthcare professional with strong foundation in medical documentation and patient record management. Known for reliability and adaptability in dynamic healthcare environments. Adept in data entry, coding, and compliance, while fostering collaborative team atmosphere.

Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes, and billing practices. Known for diligently checking records and resolving discrepancies.

Experienced with child welfare case management, providing essential support and advocacy for at-risk children. Utilizes strong interpersonal skills to build trust with families and coordinate with community resources. Knowledge of legal and ethical standards in child protection, ensuring compliance and effective outcomes.

Child welfare professional with proven track record in safeguarding children through comprehensive assessments and effective intervention strategies. Brings results-driven approach, emphasizing teamwork and adaptability to meet dynamic needs of child protection. Recognized for strong analytical skills and empathetic interaction with children and families.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

4kids 4families
10.2024 - Current
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
  • Coordinated and organized company events, including conferences, seminars, and team-building activities
  • Prepared and edited correspondence, reports, presentations, and other documents as needed
  • Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
  • Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
  • Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow

Legal Assistant/Paralegal

Longview, TX
  • Filing, setting consultations, emailing, multi lines, scanning, reviewing documents, creating new client files, SOS platform, e-file, setting appointments, legal verbiage

Medical Records Specialist

Highland park
10.2022 - 03.2023
  • Medical records

Deputy Clerk

Upshur county-Gilmer, TX
09.2021 - 09.2022
  • Criminal, indictments, capias, Alias capias, warrant recall, bond forfeitures, filing, Efile, multi line, tax cases, citations

Office Administrator

Elite Private Care
02.2014 - 12.2017

Education

Bachelor of Arts - PSYCHOLOGY

UNIVERSITY OF TEXAS AT TYLER
TYLER, TEXAS
05-2028

College Degree - Paralegal Studies

Kilgore College

GED -

TYLER JR COLLEGE
TYLER, TEXAS
10-2009

High School Diploma -

UNION GROVE HIGH
GLADEWATER, TEXAS
10-2009

Skills

  • Microsoft Office
  • Microsoft Powerpoint
  • Office Management
  • Phone Etiquette
  • Word Processing
  • IMPACT DFPS
  • Accounts payable
  • Legal Research
  • QuickBooks
  • Personal Assistant Experience
  • Data collection
  • Supervising Experience
  • INDIAN CHILD WELFARE ASSOCIATION
  • English
  • Transcription
  • Medical Office Experience
  • Cash handling
  • Case Management
  • Homecare homebase
  • Office experience
  • Accounts receivable
  • Litigation
  • Microsoft Outlook
  • Agility
  • Cb radio
  • Negotiation
  • Adobe Acrobat
  • Proofreading
  • Clerical Experience
  • Financial Report Writing
  • Management
  • Medical terminology
  • Typing
  • Administrative Experience
  • Organizational skills
  • Computer literacy
  • Legal Drafting
  • Event Planning
  • 10 Key Data Entry
  • Payroll
  • Medical records
  • Scale
  • Accounts Payable
  • ONECASE
  • Accounting
  • Accounts Receivable
  • EFILE
  • WORKDAY
  • MICROSOFT SHAREPOINT
  • Fast learner
  • Calendar management
  • Legal document preparation
  • Client communication
  • Administrative support
  • Document preparation
  • Legal research
  • Interviewing clients
  • Client relations
  • Document drafting
  • Document filing
  • Writing and editing
  • Client support
  • Notary public
  • Office management
  • Task prioritization
  • Legal/Court processes
  • Exceptional telephone etiquette
  • Client service and support
  • Organizational efficiency
  • Case management
  • Correspondence
  • Document editing
  • Advanced word processing
  • Customer relationship management
  • Legal terminology
  • Legal writing
  • Court filing
  • Ethics compliance
  • Relationship building
  • Legal compliance
  • Criminal law
  • Civil law
  • Project management
  • Logistics management
  • Cross-functional communication
  • Court reporting
  • Risk management
  • Civil and criminal law expertise
  • Travel coordination
  • QuickBooks pro
  • Multi-line switchboard
  • Attention to detail
  • Critical thinking
  • Customer service
  • Proficient in MS office
  • Document organization
  • Effective multitasking
  • Data confidentiality
  • Appointment scheduling
  • Workload management
  • Document management
  • Good judgment and decision making
  • Work prioritization
  • Research and data collection
  • Deadline monitoring
  • Legal correspondence
  • Correspondence writing
  • Schedule coordination
  • Filing system organization
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Clerical support
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Excel spreadsheets
  • Recordkeeping
  • Verbal communication
  • Deadline oriented
  • Records management
  • Professional and mature
  • Filing and data archiving
  • Documentation and reporting
  • Mail handling
  • Meticulous attention to detail
  • Microsoft PowerPoint
  • Data management
  • Spreadsheets
  • Multi-line phone systems
  • Multi-line phone proficiency
  • Records administration
  • Event coordination
  • Tech-Savvy
  • Meeting planning
  • Complex Problem-solving
  • Documentation and control
  • Spreadsheet development
  • Internal communications
  • Schedule management
  • Workflow optimization
  • Meeting arrangements
  • Records management systems
  • Business administration
  • Attendance record management
  • Coordination
  • Writing reports
  • Supervising staff
  • Office equipment maintenance
  • Reception oversight
  • Report generation
  • Team bonding
  • Medical records management
  • Medical records filing
  • Medical office procedures
  • HIPAA expert
  • Records organization
  • Medical office administration
  • Telephone etiquette
  • Records request handling
  • Medical information release
  • Release of information
  • Medical records auditing
  • Medical records storage
  • Patient confidentiality
  • Clinical documentation
  • Medical record security
  • Medical records destruction
  • Data security procedures
  • Health information systems
  • Account management
  • Report writing
  • Knowledgeable in [software]
  • Proficiency in [software]
  • EMR / EHR
  • Client interactions
  • Medical records indexing
  • Medical records analysis
  • HIPAA compliance
  • Healthcare data management
  • Information verification
  • Medical records maintenance
  • Database management
  • Medical transcription
  • Records pulling
  • Medical records retrieval
  • Processing of subpoenas
  • Records filing
  • Electronic health records management
  • Patient care assessments
  • Medical terminology proficiency
  • Positive interactions
  • HIPAA regulations
  • Scheduling appointments
  • Medical terminology understanding
  • Data security
  • Paperwork processing
  • Filing systems expertise
  • Supply ordering
  • Written and verbal communication
  • Meeting coordination
  • Filing procedures
  • Filing systems
  • Policy enforcement
  • Prioritization
  • Administrative tasks
  • Customer satisfaction
  • Proficient in [type] technology
  • Processing mail
  • Mail processing
  • Schedule and calendar management
  • File maintenance
  • Quality control
  • Record preparation
  • Telephone reception
  • Document scanning
  • Leadership and supervision
  • Customer relationship management (CRM)
  • Report preparation
  • Word processing
  • Inbound phone call handling
  • Ethics-focused
  • Staff management
  • Mail routing
  • Operations management
  • Typing [number] words per minute
  • Expert in [software]
  • Business correspondence
  • Travel arrangements
  • Strategic planning
  • Planning events
  • Scanning and copying
  • CJIS
  • Microsoft office
  • Scheduling/Planning

Accomplishments

  • Collaborated with team of 8 in the development of all caseworkers documentation and communication for each case up to 50 cases at a time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved any and all issues with drug testing clients, drug test results, sending notices for court, sending Family Group Conference notices, taking court notes and uploading into the State Of Texas website IMPACT which led to removing loads off of the caseworkers and adding the tasks to myself .

Certification

  • Bartender License
  • TABC Certification
  • Paralegal Certificate
  • Certified Notary Public
  • CJIS
  • TADTS
  • COBRIS
  • IMPACT
  • DATA WAREHOUSE
  • WORKDAY

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Learning new cooking techniques and expanding my culinary skills
  • Engaging in food photography and sharing culinary creations on social media
  • Reading
  • Horseback Riding
  • Dancing
  • Baking
  • Getting involved in local advocacy groups to promote positive change in the community
  • Watching Movies and TV Shows
  • Historical Exploration
  • Genealogy
  • Personal Development and Self-Improvement
  • crime documentaries
  • Psychologial research

Timeline

Administrative Assistant

4kids 4families
10.2024 - Current

Medical Records Specialist

Highland park
10.2022 - 03.2023

Deputy Clerk

Upshur county-Gilmer, TX
09.2021 - 09.2022

Office Administrator

Elite Private Care
02.2014 - 12.2017

Legal Assistant/Paralegal

Longview, TX

College Degree - Paralegal Studies

Kilgore College

Bachelor of Arts - PSYCHOLOGY

UNIVERSITY OF TEXAS AT TYLER

GED -

TYLER JR COLLEGE

High School Diploma -

UNION GROVE HIGH

Awards

Phi Theta Kappa, May 2021