Lana Camacho
GRAND PRAIRIE,TX
Summary
Over 10 years of experience in animal health sales, with a proven track record of achieving sales growth and profitability. Excellent interpersonal and communication skills with the ability to build relationships with key stakeholders. Committed to delivering exceptional results and exceeding sales targets.
Overview
11
11
years of professional experience
Work History
Call Center Manager
Midwest Veterinary Supply Inc
06.2018 - Current
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led Bi-weekly team meetings to review performance, set targets and motivate staff.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Inside Sales Representative
Midwest Veterinary Supply Inc.
01.2013 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built diverse and consistent sales portfolio.
Education
Associate of Applied Science - Business
University of Cincinnati
Cincinnati, OH08.2023
Skills
- Sales strategy development
- Team leadership and management
- Relationship building and customer service
- Strong communication and presentation skills
- Proficient in Mircrosoft Office Suite
Accomplishments
Presidents club 2014
Livestock Growth Award 2017
2 time sales winner for Sale to Sail
Highest growth in Merck Comapnion Animal sales multiple quarters
Timeline
Call Center Manager
Midwest Veterinary Supply Inc
06.2018 - Current
Inside Sales Representative
Midwest Veterinary Supply Inc.
01.2013 - Current
Associate of Applied Science - Business
University of Cincinnati
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