LANA CAMERON
Lincoln
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
The Home Depot
10.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built customer relationships by responding to inquiries, identifying and assessing customer needs, resolving problems, and following up with potential and existing clients.
ASSOCIATE SUPPORT DEPARTMENT SUPERVISOR
The Home Depot
09.2015 - 10.2021
- Conduct orientation sessions and arrange on-the-job training for new hires
- Hire employees and process hiring-related paperwork
- Coordinates schedules of employees to meet business needs
- Train, coach and develop associates to ensure customers receive excellent service
- Motivated employees to continuously grow knowledge and enhance abilities
- Lead district stores in lowest amount of attrition.
Cashier - Sales Associate
The Home Depot
07.2011 - 09.2015
- Handled sales floor needs, including updating pricing and signage
- Promoted product sales by building attractive displays and properly merchandising items
- Enhanced sales with suggestions of related products and services based on purchases and stated needs
- Recommended merchandise to suit customer budget and preferences
- Greeted customers and asked open-ended questions to assess needs
- Boosted customer loyalty with consistent and high-quality service for every need.
Education
B.S -
BELLEVUE UNIVERSITY
Bellevue, NE06.2019
Skills
- Schedule management
- Microsoft Word
- Written communication
- Corrective action planning
- Staff training
- Task prioritization
- Employee support
- HR guidance
- Customer Experience Improvement
- Customer Interactions
Timeline
Customer Experience Manager
The Home Depot
10.2021 - Current
ASSOCIATE SUPPORT DEPARTMENT SUPERVISOR
The Home Depot
09.2015 - 10.2021
Cashier - Sales Associate
The Home Depot
07.2011 - 09.2015
B.S -
BELLEVUE UNIVERSITY
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
Victoria CadyVictoria Cady
Senior Telephone Premium Auditor at Acuity InsuranceSenior Telephone Premium Auditor at Acuity Insurance