Lana Carlson
Jacksonville,FL
Summary
Results-driven professional seeking the role of Account Manager to leverage my strong communication, problem-solving, and client relationship management skills to contribute to company success and client satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Experience Associate - Youth
Jacksonville Public Library
2020.01 - Current
- Planning, designing, and facilitating 50 programs per month at 35 VPK sites to increase community literacy among at-risk youth
- Led storytime, art, and science activities, contributing to a dynamic learning environment through age-appropriate themes and hands-on activities
- Created, implemented, and presented small-group and system-wide trainings on library processes and procedures.
Stay at Home Mom, PTA Vice President, Fundraiser Coordinator, Scouts BSA Den Leader and Committee Chair
2009.01 - 2023.12
- Developed and implemented successful fundraising campaigns, achieving significant financial goals for the PTA
- Directed Scouts BSA Den Leader and Committee Chair roles, providing guidance and support to youth and families
- Coordinated and organized a variety of community activities, enhancing community engagement and support.
Benefits Specialist
CitiStreet/ING
2008.01 - 2009.01
- Improved accuracy and productivity of benefit processing, ensuring efficient service delivery
- Assisted with Human Resources and Health & Welfare data administration, maintaining compliance with regulations
- Led and trained peers on new processes, enhancing team performance
- Served as liaison between operations and call center teams, facilitating effective communication and problem resolution.
Human Resources Contact Center
2006.01 - 2007.01
- Assisted with annual enrollment for large clients, ensuring smooth and efficient processes
- Provided customer service for health and welfare, payroll, and human resources inquiries, delivering client-focused solutions
- Handled complex client requests and responded with appropriate solutions, demonstrating strong problem-solving skills.
Deposition Summaries and Assistant Docket Clerk
Harris, Creech, Ward & Blackerby, P.A.
2005.01 - 2005.01
- Conducted detailed research and summaries of medical malpractice depositions, supporting legal team efforts
- Maintained and organized dockets for multiple legal personnel, ensuring accurate and up-to-date records
- Assisted in administrative operations, contributing to the smooth running of the office.
Education
B.S., Criminology -
Auburn University
Auburn, AL01.2004
Skills
- Client Relationship Management
- Public Speaking
- Customer Experience
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Organization and Interpretation
- Project Management
- Problem Solving
- Team Leadership
- Time Management
Timeline
Customer Experience Associate - Youth
Jacksonville Public Library
2020.01 - Current
Stay at Home Mom, PTA Vice President, Fundraiser Coordinator, Scouts BSA Den Leader and Committee Chair
2009.01 - 2023.12
Benefits Specialist
CitiStreet/ING
2008.01 - 2009.01
Human Resources Contact Center
2006.01 - 2007.01
Deposition Summaries and Assistant Docket Clerk
Harris, Creech, Ward & Blackerby, P.A.
2005.01 - 2005.01
B.S., Criminology -
Auburn University