Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Lana Chavez

Elkhorn,NE

Summary

Experienced in owning and operating a self-employed business for twelve years. Successful Owner/Operator with expertise in the early childhood industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial agreements between parties. Enterprising owner successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Owner/Operator

Self-employed
10.2011 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Prepared annual budgets with controls to prevent overages.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Managed day-to-day business operations
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Assessed income and expenses and adapted plans to improve profit levels
  • Developed business plan, processes and procedures to provide superior childcare to customers

Teller

First Nebraska Credit Union
10.2008 - 03.2009
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Processed customer transactions promptly, minimizing wait times
  • Disbursed cash and checks accurately while maintaining security of cash drawers

Education

No Degree - Business

Central New Mexico Community College
Albuquerque, NM
08.2003

High School Diploma -

Hamilton High School
Milwaukee, WI
06.2002

Skills

    • Financial Planning
    • Operations Oversight
    • Personnel Management
      • Operational Reporting
      • Documentation and Reporting

Certification

  • Licensed early childhood provider with Department of Health and Human Services - 06/2017-current
  • Certified in CPR/First Aid 2022-2024

Timeline

Owner/Operator

Self-employed
10.2011 - Current

Teller

First Nebraska Credit Union
10.2008 - 03.2009

No Degree - Business

Central New Mexico Community College

High School Diploma -

Hamilton High School

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Lana Chavez