Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LANA J. COX

Phoenix,AZ

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Results-driven optical sales and customer service professional with over 30 years of experience in healthcare and retail environments. Proven ability to build lasting client relationships, manage multiple operations simultaneously, and drive sales growth through personalized service and product expertise. Seeking to transition into an outside sales role leveraging deep experience in client engagement, product recommendations, and territory management.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Optician - ABOC, NCLEC

Riviera Opticare
07.2024 - 05.2025
  • - Managed full-cycle patient experience including insurance billing, frame selection, adjustments, and scheduling.
  • - Conducted contact lens training sessions (I&R) for new wearers.
  • - Processed and managed orders for contact lenses and prescription glasses.

Optical Manager / Optician - ABOC, NCLEC

Eye Priority
02.2023 - 01.2024
  • - Led front-office operations, including scheduling, billing, and patient services.
  • - Managed frame and lens inventory, worked with reps to negotiate pricing and order fulfillment.
  • - Conducted visual pre-screenings and supported the doctor's office with patient flow.

Optician - ABOC, NCLEC

Southwestern Eye Center
04.2019 - 02.2023
  • - Recommended products and upsold eyewear solutions tailored to patient needs.
  • - Measured and fit eyewear with a focus on comfort and precision.
  • - Educated customers on lens options, adapting to new prescriptions, and eyewear care.

Office Manager / Optician - ABOC

AZ Eye Institute
11.2018 - 04.2019
  • - Oversaw office operations including insurance submission, inventory, and patient care.
  • - Supported sales of eyewear and related products while ensuring patient satisfaction.

Office Manager / Optician - ABOC

Arcadia Eye Care
08.2018 - 11.2018
  • - Managed daily operations, including insurance verification, patient intake, scheduling, and billing.
  • - Handled patient issues and lab/manufacturer concerns with professional resolution strategies.
  • - Assisted in frame/lens selection, I&R training, and pre-screening.
  • - Streamlined office policies and lab management, including edging lenses and quality control.
  • - Processed payroll and bonus structures to ensure timely compensation and compliance.

Office Manager / Optician - ABOC

Premier Eyecare of AZ
04.2017 - 06.2018
  • - Directed office operations and patient services, including insurance billing and appointment scheduling.
  • - Led inventory purchasing, vendor negotiation, and cost-saving initiatives aligned with patient demographics.
  • - Oversaw lab operations and lens fabrication; ensured precision and turnaround efficiency.
  • - Administered payroll and controlled labor costs to maintain profitability.

Optician / Optical Manager / Front Desk - ABOC

Eye Priority
09.2005 - 04.2017
  • - Greeted patients and managed front desk tasks including scheduling, invoicing, and insurance billing.
  • - Instructed patients on contact lens wear and care, and adjusted/fit eyewear.
  • - Conducted pre-screenings, worked with labs and manufacturers to ensure timely orders and quality products.
  • - Met with sales reps to manage inventory and negotiate pricing aligned with office demographics and budget.

Education

Arizona School of Real Estate

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Mesa Community College

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SEVRAR - Southeast Valley Real Estate Board

Skills

  • - Client Relationship Management
  • - Outside Sales & Prospecting (Transferable Experience)
  • - Product Demonstrations & Consultative Selling
  • - Insurance Billing & Claims Handling
  • - Inventory Management & Vendor Relations
  • - CRM Software: NextGen/Optik, Crystal PM
  • - Team Leadership & Staff Training
  • - Eyewear Fitting, Adjustments, and Repairs
  • Microsoft Word & Excel (2007), Crystal PM, NextGen/Optik, Insurance Portals

Certification

  • - American Board of Opticianry Certification (ABOC)
  • - National Contact Lens Examiners Certification (NCLEC)

Timeline

Optician - ABOC, NCLEC

Riviera Opticare
07.2024 - 05.2025

Optical Manager / Optician - ABOC, NCLEC

Eye Priority
02.2023 - 01.2024

Optician - ABOC, NCLEC

Southwestern Eye Center
04.2019 - 02.2023

Office Manager / Optician - ABOC

AZ Eye Institute
11.2018 - 04.2019

Office Manager / Optician - ABOC

Arcadia Eye Care
08.2018 - 11.2018

Office Manager / Optician - ABOC

Premier Eyecare of AZ
04.2017 - 06.2018

Optician / Optical Manager / Front Desk - ABOC

Eye Priority
09.2005 - 04.2017

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Mesa Community College

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SEVRAR - Southeast Valley Real Estate Board

Arizona School of Real Estate

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LANA J. COX