Lana DeShazo
Bartlesville,OK
Summary
Meticulous Medical Records Clerk with 5 year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Organized clerk 3- trained in scheduling, patient medical records HIPPA compliant release of records, and training most of the clinic clerks over the years. Reliably completes accurate work and goes above and beyond to meet daily demands.
Overview
20
20
years of professional experience
Work History
Medical Records Clerk 111
Cherokee Nation
Ochelata, OK
04.2015 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained accuracy, completeness and security for medical records and health information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Secured medical records against loss or unauthorized access.
Assistant to the Head Chef
Oklahoma Wesleyan University Athletics
Bartlesville, OK
06.2014 - 04.2015
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
- Orchestrated positive customer experiences by overseeing every area of buffet operations.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Adhered to procedures in preparing food items.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Pushed, pulled and transported large loads and objects.
- Maintained high personal grooming standards and uniform presentation.
Debit Card Fraud Specialist
Arvest Bank Operations
Bartlesville, OK
05.2003 - 08.2014
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Identified assets of suspects in order to freeze and seize assets.
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Associate of Arts - Psychology
Tulsa Community College
Tulsa, OK2004
Skills
- Medical Records and Documentation
- Legal Requirements
- Clerical Support
- Informational Releases
- Patient Medical Records Maintenance
- Patient Information Verification
- Protected Health Information
- Patient Health Information Access
- Demographics Information
- Customer Satisfaction
- Electronic Health Record Applications
- Medical Release of Information ROI
- Patient File Updates
- Records Scanning
Timeline
Medical Records Clerk 111
Cherokee Nation
04.2015 - Current
Assistant to the Head Chef
Oklahoma Wesleyan University Athletics
06.2014 - 04.2015
Debit Card Fraud Specialist
Arvest Bank Operations
05.2003 - 08.2014
Associate of Arts - Psychology
Tulsa Community College
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