Summary
Overview
Work History
Education
Skills
Timeline
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Lana DeVito

Harrison,AR

Summary

Dynamic office support professional with a proven track record at Fed-Ex Freight, enhancing billing accuracy through a meticulous review process. Skilled in client relationship building and financial record keeping, I excel in fast-paced environments, ensuring compliance and delivering exceptional service while improving productivity and reducing processing time.

Overview

25
25
years of professional experience

Work History

Office Support/Office Biller

Fed-Ex Freight
08.2016 - Current
  • Assisted in the implementation of new billing software, leading to improved productivity and reduced processing time.
  • Ensured compliance with industry regulations and company policies by staying up-to-date on changes in billing procedures and requirements.
  • Established strong relationships with clients by providing excellent customer service during all interactions regarding billing inquiries or concerns.
  • Improved billing accuracy by implementing a thorough invoice review process.

Office Administrator

City Hall, Public Works Department
08.2006 - 08.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Medical Office Assistant

Harrison Mediquick
03.2000 - 08.2006
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.

Education

Harrison High School
Harrison AR

Skills

  • Client relationship building
  • Data entry
  • Payment tracking
  • Accurate data entry
  • Financial record keeping
  • Deadline oriented

Timeline

Office Support/Office Biller

Fed-Ex Freight
08.2016 - Current

Office Administrator

City Hall, Public Works Department
08.2006 - 08.2016

Medical Office Assistant

Harrison Mediquick
03.2000 - 08.2006

Harrison High School

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Lana DeVito