Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lana Dourte

Rincon,GA

Summary

Proven in enhancing customer satisfaction and sales at Lowe’s, I excel in customer relationship building and data entry proficiency. Leveraged product knowledge and cross-selling techniques to foster loyalty and repeat business, significantly boosting sales. Demonstrated resilience and a goal-oriented mindset, achieving exceptional outcomes in high-volume settings.

Developed strong interpersonal and communication skills in fast-paced retail environment, adept at understanding customer needs and providing tailored solutions. Seeking to transition into new field, bringing focus on customer satisfaction and collaborative teamwork. Skilled in driving sales and building positive customer relationships, ready to contribute to new industry.

Offering customer-focused mindset and willingness to learn and grow in sales environment. Delivers understanding of sales processes and customer service, with skills in communication and teamwork. Ready to use and develop problem-solving and sales abilities in Desired Position role.

Experienced with customer interaction, delivering sales solutions, and understanding client needs. Utilizes effective communication and problem-solving abilities to enhance customer satisfaction. Track record of supporting team goals and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Customer Sales Assistant

Lowe’s
06.2024 - 10.2024
  • Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
  • Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Participated in ongoing training sessions to continuously improve product knowledge and sales techniques.

Drive-Thru Cashier

Sonics Drive In
12.2019 - 07.2020
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Followed company policies and procedures regarding cash handling.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Improved team productivity by assisting with food preparation during peak hours when needed.
  • Demonstrated excellent customer service skills to increase customer satisfaction.

Education

Effingham County High School
Guyton, GA

Skills

  • Customer relationship building
  • Goal-oriented mindset
  • Data entry proficiency
  • Resilience and persistence
  • Cross-selling techniques
  • Cash handling
  • Customer engagement
  • Product knowledge

Timeline

Customer Sales Assistant

Lowe’s
06.2024 - 10.2024

Drive-Thru Cashier

Sonics Drive In
12.2019 - 07.2020

Effingham County High School
Lana Dourte