Lana Duran
Peralta,NM
Summary
Proven Receptionist at Family Business, adept in Office Administration and verbal communication, streamlined front desk operations, enhancing efficiency. Expert in handling high-volume calls and customer inquiries, maintaining confidentiality, and fostering a welcoming environment. Achieved significant improvements in client satisfaction and operational workflow.
Overview
1
1
year of professional experience
Work History
Receptionist
Family Buisness
04.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Arts - Art Studio
University of New Mexico
Albuquerque, NM12.2025
Associate of Arts - Art Studio
Central New Mexico Community College
Albuquerque, NM12.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Office Administration
- Calendar Management
Additional Information
At Central New Mexico Community College I took a ceramics class that provided me with the knowledge of a ceramics studio such as the level of cleanliness, and the knowledge needed for any questions that may be asked.
Timeline
Receptionist
Family Buisness
04.2021 - 08.2022
Bachelor of Arts - Art Studio
University of New Mexico
Associate of Arts - Art Studio
Central New Mexico Community College
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