Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lana El-Haj

Homer Glen

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

11
11
years of professional experience

Work History

Sales Associate

Nordstrom Rack
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

A/r Representative

RevMD Partners, LLC
08.2017 - 11.2019
  • Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
  • Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
  • Optimized workflows within the team by assigning tasks based on individual strengths and expertise in particular payers or denial reasons.
  • Maintained up-to-date knowledge of industry trends and best practices in denial management, ensuring the organization's processes remained competitive.
  • Contributed to successful audits, providing detailed documentation and records as needed.
  • Reduced outstanding A/R balances by promptly resolving billing disputes and discrepancies.

A/r Representative

Medical Business Office
01.2015 - 07.2017
  • Collaborated with sales teams to address credit issues and ensure accurate customer data.
  • Established strong relationships with clients to facilitate prompt payment of invoices.
  • Mitigated potential bad debt losses through diligent monitoring of high-risk accounts and proactive collection efforts.
  • Coordinated with cross-functional teams for accurate revenue recognition and contract compliance.

Medical Assistant and Receptionist

Pediatric Health Associates
03.2014 - 01.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

Bachelor of Science - Health Administration

Robert Morris University
03.2017

Skills

  • Strong communication skills
  • Professionalism and ethics
  • Customer account reconciliation
  • Invoice processing
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual

Timeline

Sales Associate

Nordstrom Rack
09.2024 - Current

A/r Representative

RevMD Partners, LLC
08.2017 - 11.2019

A/r Representative

Medical Business Office
01.2015 - 07.2017

Medical Assistant and Receptionist

Pediatric Health Associates
03.2014 - 01.2015

Bachelor of Science - Health Administration

Robert Morris University

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