lana ginem

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Entered and processed patients' prescriptions into internal system.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
• Greeted and verified members and guests upon entry to optimize security.
• Educated customers about billing, payment processing and support policies and procedures.

I Greeted customers as they enter or browse the store. Most of my time consisted with me at the register. When not at the register I was the floor assisting customers to determine their needs.